ReStore Associate - Part Time

San Gabriel Valley Habitat For Humanity • Pasadena, CA

5d • $19 - $22 • Onsite

About The Position

The ReStore Associate supports daily retail, warehouse, and online sales operations in a fast-paced environment by assisting customers, processing purchases, preparing and displaying merchandise, fulfilling online orders, and maintaining a clean, organized, and welcoming store. This position works collaboratively with employees and volunteers to support efficient daily operations and provide excellent customer service.

Requirements

• High school diploma or an equivalent combination of education and relevant work experience.
• Minimum of one year of experience in retail, warehouse operations, sales, customer service, or a related environment.
• Flexibility to work additional hours based on operational needs, including reporting early or remaining after a scheduled shift.
• Basic knowledge of home-improvement products, furniture, appliances, and home décor.
• Strong customer service, sales, interpersonal, and verbal communication skills, both in person and by telephone.
• Proficiency in Microsoft Word, Excel, and Outlook, with the ability to learn and use Shopify, eBay, ThriftCart, point-of-sale systems, and other applicable platforms.
• Strong organizational skills and attention to detail when managing merchandise, inventory records, online orders, and sales information.
• Ability to prioritize responsibilities, meet deadlines, adapt to changing operational needs, and work effectively in a fast-paced environment.
• Dependability, initiative, flexibility, and the ability to collaborate effectively with employees and volunteers while assisting in different areas of store operations.
• Ability to stand and walk for extended periods throughout the workday.
• Ability to frequently bend, reach, push, pull, carry, and move merchandise.
• Ability to lift and move merchandise weighing up to 75 pounds, independently or with assistance and appropriate equipment.

Nice To Haves

• Experience with marketing, merchandising, e-commerce, or online sales is preferred.

Responsibilities

• Provide excellent customer service by assisting customers with merchandise, answering questions, and supporting in-store sales.
• Proactively identify opportunities to increase sales, promote available merchandise, and encourage new and repeat customer business.
• Operate the point-of-sale system and provide cash register coverage during peak hours and employee meal periods.
• Collaborate with employees and volunteers to support daily sales operations and store initiatives.
• Continuously identify, recommend and implement opportunities to improve the cleanliness, organization, safety, appearance, and overall shopping experience of the ReStore.
• Unload trucks and safely move merchandise to designated areas.
• Stock and replenish the sales floor to ensure merchandise is organized and readily available.
• Prepare donated merchandise for sale by assembling, testing, cleaning, pricing, and displaying items appropriately.
• Ensure essential equipment and supplies are available, organized, and properly stored.
• Monitor and process online orders, notify customers when orders are ready for pickup, and follow up on overdue pickups.
• Maintain accurate inventory records by archiving sold Shopify items, deactivating applicable ThriftCart listings, and updating daily listing records.
• Update sales-tracking spreadsheets using Shopify, eBay, and other applicable sales data.
• Schedule and maintain promotional discounts and website banners in Shopify, as directed.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED