Tier II Regional Lead (Network Engineer Level III) (Government)
About The Position
AT&T Global Public Sector is seeking a Tier II Regional Lead to support the intelligence community's computer data communications systems. This role involves providing design specifications, testing, and inspections for computer networks, planning and implementing upgrades, and analyzing hardware and software solutions through network modeling. The position is based at a government customer site in Springfield, VA, requiring a minimum of 5 days per week in the office. The lead will be responsible for managing multiple geographically dispersed teams of Tier II Network Engineers, overseeing operations and maintenance of a complex communications network, and ensuring contract Service Level Objectives (SLOs) and Service Level Agreements (SLAs) are met. This includes training, mentoring, and developing personnel, coordinating with program management for network operations and enhancement projects, and implementing quality control processes to drive team performance. The role also involves serving as a technical advisor and program representative in various meetings, maintaining communication with government and SETA representatives, and collaborating with other managers for process improvement. Ensuring compliance with regulatory and quality standards, and serving as the hiring manager for administrative actions within the region are also key responsibilities. Occasional travel up to 10% is required.
Requirements
- 16 years of experience that can be a combination of work history and education (Doctorate and 8 years, master’s and 10 years, bachelor’s and 12 years, associates and 14 years or HS diploma and 16 years).
- Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.
- Experience leading a technical organization of more than 15 FTE’s and teams who were geographically dispersed.
- Experienced in troubleshooting and developing solutions to network issues that prevent the implementation, operation, and maintenance of communications network physical and logical systems.
- Experienced in Layer 1 and 2 networking concepts and basic routing fundamentals.
- Working knowledge of ServiceNow or similar IT Service Management (ITSM) products.
- Working knowledge of Layer 3 protocols such as Open Shortest Path First (OSPF), Border Gateway Protocol (BGP), and Virtual Router Redundancy Protocol (VRRP).
- Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) and Open Systems Interconnection (OSI) model.
- TS/SCI with polygraph clearance.
Nice To Haves
- ITIL Foundation.
Responsibilities
- Leading multiple geographically dispersed teams of 4-12 Tier II Network Engineers accountable for the operations and maintenance of a complex and robust Intelligence Community communications network.
- Responsible for the training, mentoring, development, and accountability of all Site Leads and Tier II personnel within region of responsibility.
- Responsible for oversight of personnel and material resources allocated to sites within region to ensure tasks, projects, and services met or exceed contract SLO/SLA’s in compliance with the contract SOW and QASP.
- Coordinates with Operations and other Program management staff to drive network operations and maintenance activities as well as execute service delivery, recapitalizations, and service enhancement projects.
- Responsible for the oversight of team efficiency and effectiveness by developing and implementing local quality control processes to inspect, measure, and implement solutions to drive team performance.
- Serves as the technical advisor and Program representative at Site meetings, Program meetings, and Technical Exchanges ensuring programmatic equities are accounted for while balancing the needs of the site and customer.
- Conducts regular engagements with Site government and SETA representatives to sustain clear channels of communication and serve as the focal point for initial issue escalation and resolution.
- Collaborates with managers from all facets of the Program to develop and implement solutions to drive process improvement, efficiency, and continual service improvement.
- Ensures all products and services comply with regulatory and quality standards, and that Program standards, processes, and procedures are followed.
- Serves as the Hiring Manager and management authority for all administrative actions within region of responsibility to include but not limited to hiring actions, employment terminations, time keeping, and evaluations.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
