Tier 3 Scheduler - Multiple Shifts

Precision Imaging Centers•Fleming Island, FL

2d•Remote

About The Position

Join Our Growing Team at Precision Imaging Centers. At Precision Imaging Centers, we are committed to delivering Superior Care and Exceptional Clarity to our patients and communities. As a Tier 3 Scheduler, you will play a critical role in ensuring patients receive timely, accurate, and compassionate service while navigating their imaging needs. The Tier 3 Scheduler is responsible for managing inbound and outbound calls, text communications, and complex scheduling workflows across multiple service lines, including general imaging, auto/legal cases, and breast imaging. This role requires a high level of attention to detail, strong communication skills, and the ability to work efficiently in a fast-paced, remote environment while maintaining a patient-first approach.

Requirements

High school diploma or equivalent required
Customer service experience required
Comfortable working in a fully remote environment
Strong communication, organizational, and problem-solving skills
Ability to manage multiple priorities with speed and accuracy

Nice To Haves

Healthcare scheduling experience preferred (radiology or breast imaging strongly preferred)
Knowledge of medical terminology, insurance verification, and authorizations preferred

Responsibilities

Manage inbound/outbound calls for general, auto/legal, and breast imaging scheduling
Respond to text line inquiries within 3 minutes
Schedule a minimum of 25 exams daily and manage approximately 80 calls per day
Accurately collect and verify patient demographics, insurance, and financial information
Review physician orders for accuracy and protocol compliance
Coordinate with referring providers to obtain missing or incomplete information
Escalate complex cases appropriately to leadership or senior team members
Provide call triage support and route messages to appropriate departments
Manage assigned worklists and scheduling-related communications
Utilize systems such as Ikonopedia for follow-up tracking
Clearly communicate preparation instructions and answer patient billing questions
Coordinate transportation for auto/legal patients when needed
Maintain high accuracy while multitasking in a fast-paced environment
Process incoming faxes and documentation efficiently