Tier 2 Technician (LAK)

IT Voice•Lakeland, FL

2h•Hybrid

About The Position

As a Tier 1 Technician, you’ll serve as the first line of technical support for our clients. This role is primarily focused on remote Helpdesk support—resolving tickets, troubleshooting endpoint and server issues, and supporting daily client operations. However, unlike standard Tier-1 remote roles, this position includes occasional on-site deployments in the Lakeland, FL area as business needs arise. This is a hybrid position. We’re seeking a motivated and dependable technician who’s ready to jump in, solve problems, and represent IT Voice both virtually and in-person when needed.

Requirements

1–2 years of experience in an IT support or Helpdesk environment
Working knowledge of AD forests, trees, domains, and replication
Basic understanding of networks and subnetting
Proficiency with Microsoft Office Suite, Windows Server 2012–2019, Exchange, O365, and antivirus solutions
Excellent verbal and written communication skills
Strong organizational, multitasking, and documentation abilities
Ability to lift up to 40 lbs unassisted
Must reside in or near Lakeland, FL and be willing to commute for occasional on-site visits
Authorization to work in the U.S.

Nice To Haves

Certifications: CompTIA, MCP, Microsoft, Cisco, VMware
ConnectWise PSA experience

Responsibilities

Provide Tier-1 support for desktops, servers, applications, and endpoints
Troubleshoot Windows Server environments, Exchange, Office 365 Admin, and Active Directory
Monitor and respond to system performance alerts and user-submitted tickets
Utilize ConnectWise PSA for ticketing, documentation, and communication
Update internal and client-facing documentation as needed
Participate in team meetings, ongoing training, and development initiatives
Deploy on-site within the local market when necessary
Participate in the on-call rotation and perform other duties as assigned