MSP Tier 2 Technician

Bixby Telephone Company•Bixby, OK

1d•Onsite

About The Position

The MSP Tier 2 Tech is responsible to implement, maintain, and support our growing network & systems infrastructure. They will be part of a managed services team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs.

Requirements

Proven hands-on network engineering experience.
Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS).
Solid understanding of the OSI or TCP/IP model.
Hands-on experience with monitoring, network diagnostic and network analytics tools.
Windows server experience.
Attention to detail, critical thinking, and analytical skills.
Ability to work effectively with internal and external customers in a team environment.
Thorough knowledge of Windows and OS X desktop operating systems.
Basic network setup and troubleshooting.
Diagnostic, troubleshooting, and problem-solving skills for typical user issues.
Ability to solve common problems independently, quickly and completely.
Communicate clearly and effectively with customers, peers, supervisor, and other department members through both verbal and non-verbal communications.
Troubleshoots, resolves, integrates, tests, and maintains operating systems environments such as, but not limited to: Microsoft Family of Operating Systems.
Dexterity and familiarity with hand tools and portable power tools.
Must maintain valid Oklahoma driver’s license.

Nice To Haves

Associates or Bachelors in IT, Computer Science or related discipline or relevant experience.
Voice Engineering experience. IE: Microsoft Voice Cert.
CCNP or higher (CCIE and/or CISSP highly valued).
Networking Certifications
Microsoft 365 experience.
Aptitude for learning new material quickly.
Able to take the initiative and to work with or without regular supervision.
Process documentation and flowchart skills.

Responsibilities

Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
Monitor and work voice related issues for managed services to include moves, adds, and changes.
Work with vendors on escalated voice issues for hosted products.
Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
Monitor performance and ensure system availability and reliability
Monitor system resource utilization, trending, and capacity planning
Provide Level 2 support and troubleshooting to resolve issues
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
Select and implement security tools, policies, and procedures in conjunction with the company’s security team
Liaise with vendors and other IT personnel for problem resolution
Serve as an escalation point to techs under you.