AV Technician Tier 2

EOS•New York, NY

1d•$73,000 - $76,000•Onsite

About The Position

The CST-VC Technician (Collaboration Solutions Team - Video Conferencing) – plays a critical role in supporting and maintaining video conferencing systems for our clients. The CST-VC Technician is responsible for delivering high-quality technical support, troubleshooting, and resolving issues related to in-room AV/VC (Audio Visual/Video Conferencing) technology, including equipment failures, physical malfunctions, and software configuration problems. • Primary on-site technician with the knowledge and skillset to fix 99% of issues in rooms • Primary user-facing POC for all VC related issues • Provide strong client level support to users, with a predisposition to de-escalate technical fails • Perform break fix (user reported incident) tasks within target SLA response window • Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues • Maintain accurate tagging and data entry of all tasks, projects, and requests performed • Form strong XFN partnerships with local Helpdesk, Facilities, and Events • Provide VC focused support for users of all levels • RCA reported network related call escalation issues • Active monitoring of local and global VC Endpoints and related hardware • Initiate Cisco TAC cases and vendor RMA’s for equipment • Advise and QC integrators of client installation standards • Partner with OTD New Builds DPM’s to provision and deploy all VC and VIO related equipment in new office locations • Track inventory of on-site supplies, consumables, and assets • Maintain up to date knowledge of relevant industry standard hardware as well as client proprietary tools

Requirements

Ability to be self-motivated and accountable in a fast-pace, independent environment
Ability to think creatively as well as methodically regarding technical issues
Knowledge of Cisco, Crestron, Extron, Shure, Clearone, and other AV/VC related hardware and signal flow
Strong interpersonal, customer service, and conflict resolution skills
Willingness to learn and adapt to client culture
Ability to work both independently as well as with a team
Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work

Nice To Haves

Strong technical background in AV/VC systems.
Excellent problem-solving and communication skills.
Highly proficient with a wide range of AV technologies.

Responsibilities

Provide ongoing technical support for video conferencing equipment and in-room AV technology.
Diagnose and resolve hardware and software issues, ensuring minimal downtime for end users.
Perform root cause analysis to identify recurring problems and implement solutions to prevent future incidents.
Analyze trends in AV/VC issues to proactively improve service quality and operational processes.
Document solutions and best practices to enhance team knowledge and efficiency.
Participate in the commissioning of AV systems for both retrofits and new builds.
Ensure all installations meet company standards and client requirements.
Collaborate with cross-functional teams to deliver seamless AV experiences.
Maintain accurate records of maintenance activities and service requests.

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