RSS Tier 2 Technician

Jasint • Monterey, CA

1d • Onsite

About The Position

This Person will provide on-site and traveling IT support at Remote Site Support (RSS) and Learning Training Detachment (LTD) locations across CONUS and occasional OCONUS (e.g., Germany). Ensures classrooms, end-user devices, and local network connectivity remain fully operational, coordinating with the central POM/OMC IT Service Management team.

Requirements

• BA/BS from an accredited college or university with a minimum of 5+ years experience or substitute with AA/AS with 7+ years experience.
• CompTIA A+ (baseline hands-on hardware/software support).
• CompTIA Network+ (for network troubleshooting).

Nice To Haves

• ITIL v4 Foundation (preferred, for incident/change mgmt alignment)

Responsibilities

• Provide Tier 2 desktop and classroom support at LTD and RSS locations.
• Troubleshoot hardware/software, image/reimage laptops, and support classroom AV equipment.
• Coordinate with POM ITS Service Desk for ticket logging, escalation, and closure in Ivanti.
• Perform asset management functions: inventory IT equipment, coordinate shipping/receiving, and process RMAs for RSS/LTD locations.
• Support limited TDY missions to OCONUS sites (Germany) for exercises or classroom setup.
• Serve as the on-site technical liaison to the central DLIFLC IT management team, escalating unresolved issues to CIN, Cyber, or DCO staff as required.

Benefits

• Retirement/401k with an employer match, employer-paid health, dental, vision for employees, flexible spending accounts (HSA/FSA), company partially funded HSA, STD/LTD, professional development, tuition and certification reimbursement, spot award recognition, PTO, Floating Holidays.
• JASINT offers internal and external referral bonuses for all cleared exceptional talent we hire!
• JASINT provides equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic testing results, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
• JASINT participates in E-Verify and will provide the federal government with I-9 information to confirm that all new hires are authorized to work in the U.S.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees