Tier 2 Senior Analyst

i360technologies, Inc. • Chesapeake, VA

11h • Onsite

About The Position

i360technologies is seeking a Tier 2 Senior Analyst to resolve complex technical and functional issues escalated from Tier 1 in a client's Oracle Federal Financials environment, which operates as a shared service for multiple agencies. Working under the Tier 2 Lead, the analyst provides in-depth support across sub-ledgers, ledgers, interfaces, and financial reports, including MILSTRIP support.

The position is based on-site at the client's Financial Service Center in Chesapeake, Virginia. Telework is limited and requires client approval. Work is performed within the help desk's Monday–Friday operating hours of 6:00 a.m.–9:00 p.m. ET, on a typical 40-hour week. Occasional work outside normal hours, such as maintenance weekends and month-end or year-end closing, may be required. U.S. citizenship and successful completion of a U.S. government suitability background check are required; the selected candidate must sign a non-disclosure agreement before obtaining site and system access.

Requirements

• Bachelor's degree or equivalent.
• Minimum 6 years of related experience.
• Experience resolving complex functional or technical issues in an enterprise financial system.
• Experience working ServiceNow or a similar ITSM incident queue.
• Ability to work on-site in Chesapeake, Virginia.
• U.S. citizenship.
• Successful completion of a U.S. government suitability background check.
• Sign a non-disclosure agreement before gaining site and system access.

Nice To Haves

• Oracle E-Business Suite or Oracle Federal Financials support experience.
• Familiarity with MILSTRIP transactions.
• SQL skills for investigating data and transaction issues.

Responsibilities

• Provide in-depth support for issues across financial system sub-ledgers, ledgers, interfaces, and financial reports.
• Work ServiceNow incidents assigned to the Tier 2 assignment group through resolution and maintain complete ticket documentation.
• Provide MILSTRIP (Military Standard Requisitioning and Issue Procedures) support as part of Tier 2 support.
• Contribute to the Tier 2 ticket backlog report and weekly priority ticket report.
• Act as a Tier 2 module approver for ALM user access requests.
• Identify root causes, recommend remediation options for government approval, and document fixes in SOPs and desk guides.
• Support audit requests with documentation, data, and walkthroughs.

Benefits

• Referral bonus.
• 401(k) matching.
• Eleven holidays.
• Technology reimbursement.
• Short-term and long-term disability insurance.
• Basic and voluntary life insurance and AD&D coverage.
• Paid time off: 15 days for 0–3 years of service and 20 days for 3 or more years.
• 80% employer-paid health care plan, including medical, dental, and vision coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior