Tier 2 Mac/Windows Technician – Denver

Sharp Solutions•Denver, CO

4d•Onsite

About The Position

This role involves providing on-site deskside support at the Denver, CO location. The technician will be responsible for hardware and software support for both Windows and Mac desktops and laptops, including configuration, testing, and installation of peripherals like printers and scanners. The position also requires supporting users with file share access, managing security patching, and providing conference room/AV support. A key aspect of the role is ensuring systems are up-to-date with the latest BIOS and system patches.

Requirements

3-5 years of related experience.
Excellent problem-solving skills.
Knowledge of Windows operating systems.
Strong experience supporting iOS and macOS.
Working knowledge of Microsoft Office Suite.
Experience in managing Active Directory, including users, groups, and computers.
Excellent documentation, collaboration, and communication skills, both written and verbal.
Strong analytical skills and a creative, self-starting approach.
Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.

Nice To Haves

Six months of experience with a vocational technical school certificate (CompTIA A+ or Apple Support) preferred.

Responsibilities

Deliver on-site deskside support at the Denver, CO location.
Provide hardware and software support for Windows and Mac desktops and laptops.
Configure, test, and install printers, scanners, and network copier/printers.
Install and configure laptops and PCs using standardized computer images.
Support users with file share access and permissions-related issues.
Track, log, and report all service requests accurately.
Perform security vulnerability patching and remediation.
Provide conference room/AV support as needed.
Ensure the latest approved BIOS updates and system patches are applied to PCs and laptops.
Carry out additional duties as assigned.