Help Desk Tier 2 Mac Windows

Sharp Solutions Inc • Reston, VA

1d • $55,000 - $60,000 • Hybrid

About The Position

Sharp Solutions, Inc has an immediate need for a Tier II Mac resource for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers and has the ability to work within a diverse team and deliver on site or via a remote location.

Requirements

• 1-2 years of related experience.
• Knowledge of Windows operating systems.
• Strong experience supporting iOS and macOS.
• Working knowledge of Microsoft Office Suite.
• Experience in managing Active Directory, including users, groups, and computers.
• Excellent documentation, collaboration, and communication skills, both written and verbal.
• Strong analytical skills and a creative, self-starting approach.
• Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.

Nice To Haves

• Six months of experience with a vocational technical school certificate (CompTIA A+ or Apple Support) preferred.
• Excellent problem-solving skills.
• flexibility
• good judgment
• ability to work through challenges with all types of customers
• ability to work within a diverse team and deliver on site or via a remote location.

Responsibilities

• Deliver on-site deskside support at the Reston, VA location.
• Provide hardware and software support for Windows and Mac desktops and laptops.
• Configure, test, and install printers, scanners, and network copier/printers.
• Use computer images to install and configure laptops and PCs.
• Ensure the latest approved BIOS and patches are applied to PCs and laptops.
• Support users with file shares and permissions issues.
• Track, log, and report each service request.
• Perform security vulnerability patching and provide conference room support.
• Carry out other duties as assigned.

Benefits

• equal opportunity employer
• reasonable accommodation for applicants with a disability
• reasonable accommodation for employees with a disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed