Tier 1 - IT Technician (On-site)
About The Position
The Hardware Depot Technician provides hands-on IT hardware support, preparing, deploying, troubleshooting, receiving, and tracking computers and related equipment while maintaining accurate inventory and asset records. The position supports end users and IT teams by preparing equipment, handling basic repairs, processing device changes, shipping equipment, and documenting work in service tickets and asset records. The role follows established security, asset-management, and hardware-handling procedures. This is a contract position based fully onsite in Hackettstown, New Jersey. The pay range is $18.00–$20.00 per hour. The position requires at least two years of relevant hands-on support experience or comparable demonstrated capability. Physical requirements include lifting and carrying up to 30 lbs., pushing or pulling up to 50 lbs., and standing, walking, bending, stooping, reaching, and moving IT equipment throughout the workday.
Requirements
- At least 2 years of hands-on deskside, desktop, field-services, or enterprise technical-support experience, or comparable demonstrated capability.
- Working knowledge of Windows, Microsoft 365, Outlook, Teams, common browsers, printers, peripherals, mobile devices, and basic network connectivity.
- Ability to troubleshoot methodically, follow documented procedures, recognize scope boundaries, and escalate effectively.
- Strong written and verbal communication skills and a professional, customer-focused approach.
- Ability to manage competing priorities, maintain accurate records, and work independently while collaborating with distributed teams.
- Ability to meet the approved onsite schedule and any site-specific travel, on-call, or after-hours requirements as needed.
- Ability to lift and carry up to 30 lbs. and push and/or pull up to 50 lbs.
- Ability to stand, walk, bend, stoop, reach, and move IT equipment throughout the workday.
- Ability to perform the essential functions of the position with or without reasonable accommodation.
Nice To Haves
- Previous experience in a hardware depot, desktop support, field services, or a similar IT support role.
- Experience using an ITSM or ticketing platform; ServiceNow experience is strongly preferred.
- Experience with IT ticketing, asset-management, and device-deployment tools.
Responsibilities
- Configure, image, and prepare laptops, desktops, monitors, docking stations, and peripherals for deployment.
- Troubleshoot and perform basic break/fix repairs on end-user hardware.
- Process new-hire equipment, hardware replacements, refreshes, and returned devices.
- Maintain accurate inventory, asset tags, serial numbers, and equipment assignments.
- Receive, organize, package, and ship IT equipment as needed.
- Document work and update service tickets and asset records.
- Follow established security, asset-management, and hardware-handling procedures.
- Provide professional and timely support to end users and IT teams.
Benefits
- Medical, dental, and vision benefits, if eligible.
- Critical illness, accident, and hospital benefits, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contribution options, if eligible.
- Voluntary life and AD&D insurance for the employee and dependents, if eligible.
- Short- and long-term disability, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, including PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
