Tier 1 IT Support Specialist
About The Position
Hazen and Sawyer is seeking a Tier 1 IT Support Specialist to join our Information Technology team. Candidates are expected to have experience in IT Helpdesk support and demonstrate interpersonal, organizational, and oral communication skills. They should work well in teams, possess analytical and problem-solving capabilities, be able to prioritize and execute tasks, and maintain an orderly workspace. Interested in a great opportunity within a fast-paced, nimble ITS Department using cutting-edge technology? If you are highly motivated and want to jump start your career as a Tier 1 IT Support Specialist and beyond, then Hazen should be an option. Hybrid (3 days in office; 2 days remote)
Requirements
- BS/BA degree in the field of computers is required.
- Minimum of 1-2 years working IT support is required.
- In-depth knowledge of Microsoft Windows based client operating systems.
- In-depth knowledge in Microsoft Office 365.
- Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.
- Ability to maintain a clean and efficient working environment.
Nice To Haves
- Knowledge of Virtual Server Infrastructure Systems (Hyper-V and Citrix)
- SharePoint Administration experience preferred but not required
Responsibilities
- Provide support and troubleshooting of complicated issues on the Helpdesk.
- Provide high level customer services consistent with IT best practices.
- Assist with end user system deployments and upgrades.
- Assist in the preparation and implementation of policies, procedures, and standards.
- Develop documentation for new and existing workflows.
- Assist with testing new software, service packs, and patches.
- Occasional travel may be required as needed.
Benefits
- Comprehensive health benefits (medical, dental, vision, and prescription plans)
- Pre-tax flexible spending plans for medical, dependent care, and transportation
- Short and long-term disability, and employer paid life insurance
- Paid holidays, floating holidays, and paid time off (PTO)
- Employer-contributed 401(k) plan and additional financial planning support
- Professional growth opportunities, including tuition reimbursement, in-house training, and incentives for professional registration and professional organization memberships
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
