Support Specialist Tier 1

Raymour & Flanigan Furniture and Mattresses•Town of Clay, NY

5h•Onsite

About The Position

Raymour & Flanigan's Solution Center Team is searching for a highly skilled and motivated Computer Technician to join our team. The ideal candidate for this position has a strong understanding of desktop operating systems, routinely thinks outside the box to solve problems quickly and understands what impeccable customer service is all about.

Requirements

Must have strong time management skills and work productively with minimal supervision
Familiarity and understanding of the functions of basic computer hardware and software
Strong written and verbal communication skills and a collaborative attitude are a must
Must have sound analytical thinking skills and attention to detail
Hands on experience with diagnosing and resolving basic technical issues
Customer-oriented and patient
Understanding of Microsoft and Apple operating systems
Able to read and understand technical manuals

Nice To Haves

Genuine caring and empathetic advocate in solving our associate support needs
Excellent interpersonal communication and listening skills
Ability to work as 'One Team' with associates from all functional areas of our organization
Strong troubleshooting and problem solving skills preferably related to Information Technology
Basic Microsoft Windows and Office knowledge
Thrive in a fast-paced, deadline-driven environment
Self-motivated, highly organized with a keen attention to detail

Responsibilities

Troubleshoot, diagnose, and resolve technical hardware and/or software issues
Provide quick resolution and excellent customer service
Redirect unresolved issues to the next level of support personnel
Keep record of problems and their resolution
Follow-up with customers
Maintain technical documentation on installation of software, configuration of hardware and problem troubleshooting
Set up and configure computers and peripheral equipment such as printers, scanners, tablets, etc.
Respond to support requests and assist in troubleshooting any problems that arise
Maintain computer equipment and software to ensure secure and efficient operations
Perform additional functions that may be assigned at the discretion of management.