Tier 1 Helpdesk Support Specialist (VA Cleared)

Privateer IT, LLC•Washington, DC

3d•Remote

About The Position

Privateer is seeking an experienced Tier 1 Helpdesk Support Specialist to support the Department of Veterans Affairs (VA). This role provides frontline technical support for an AI-powered clinical intelligence platform supporting the U.S. Department of Veterans Affairs (VA). This position is responsible for delivering high-quality customer service, resolving basic technical issues, and ensuring seamless system access and usability for end users. The ideal candidate brings prior helpdesk or service desk experience, strong communication and problem‑solving skills, and an active VA clearance. This is a remote position open to candidates located anywhere within the United States, including the District of Columbia.

Requirements

1-3 years of helpdesk or technical support experience supporting end users
Active/current VA clearance (required)
Experience using ticketing systems
Strong verbal and written communication skills
Ability to work in a fast-paced, customer-focused environment
U.S. Citizenship with the ability to obtain and/or maintain the security clearance level stated below is required for this specific opportunity.
Applicants selected will be subject to a government investigation and may need to meet the eligibility requirements of the U.S. government client.
Ability to lift, carry, or move objects up to [specific weight requirement, e.g., 50 lbs].
Requires prolonged standing, walking, or physical activity for extended periods (e.g., up to 8 hours).
Must have the ability to see small details or distinguish colors and communicate clearly in person, via telephone, or during video teleconferences.
Ability to talk, listen, and speak clearly on the phone or in video calls.
Involves performing repetitive tasks, such as typing, data entry, or similar actions.
Requires the ability to kneel, bend, stoop, or squat regularly.
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance in alignment with ADA, FMLA, and other federal, state, and local standards.
Applicants based in the U.S. must have work authorization that does not require current or future visa sponsorship for employment authorization.