Tier 1 Helpdesk Support Specialist (VA Cleared)

Privateer IT•Washington, DC

1d•Remote

About The Position

At Privateer IT, we are always looking for talented individuals who thrive on big ideas and bold action. As a seasoned Tier 1 Helpdesk Support Specialist with 1-3 years of experience, you bring a passion for innovation and a commitment to delivering exceptional results. You are driven by outcomes, obsessed with quality, and focused on using innovation as a key driver for client satisfaction and high-performance delivery. Here, you will find the opportunity to grow as a professional in a collaborative, team-oriented environment, where your contributions will have a direct impact on mission-critical projects that make a difference to the citizens we serve. Ready to leave your mark with us? U.S. Citizenship with the ability to obtain and/or maintain the security clearance level stated below is required for this specific opportunity. Privateer IT, LLC is unable to sponsor at this time. We strongly encourage Military Veterans and individuals with disabilities to apply! Privateer is seeking an experienced Tier 1 Helpdesk Support Specialist to support the Department of Veterans Affairs (VA). This role provides frontline technical support for an AI-powered clinical intelligence platform supporting the U.S. Department of Veterans Affairs (VA). This position is responsible for delivering high-quality customer service, resolving basic technical issues, and ensuring seamless system access and usability for end users. The ideal candidate brings prior helpdesk or service desk experience, strong communication and problem-solving skills, and an active VA clearance. This is a remote position open to candidates located anywhere within the United States, including the District of Columbia. Come work with us as we build systems to change Veterans Affairs for the better.

Requirements

1-3 years of helpdesk or technical support experience supporting end users
Active/current VA clearance (required)
Experience using ticketing systems and documenting support interactions
Basic understanding of application troubleshooting and user access management
Strong verbal and written communication skills
Ability to work in a fast-paced, customer-focused environment
High School Diploma or equivalent
Active/Current VA clearance
1-3 years of professional experience
U.S. Citizenship

Nice To Haves

Experience supporting healthcare or clinical systems
Familiarity with AI-based applications or SaaS platforms
Knowledge of VA systems or federal IT environments
IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus

Responsibilities

Provides frontline technical support for an AI-powered clinical intelligence platform supporting the U.S. Department of Veterans Affairs (VA).
Delivers high-quality customer service.
Resolves basic technical issues.
Ensures seamless system access and usability for end users.