Tier 1 Help Desk Technician

Tresco, Inc. • Las Cruces, NM

3d • $18 - $23 • Onsite

About The Position

Tresco is seeking an energetic, detail-oriented IT Support Specialist who thrives in a fast-paced environment. This role serves as the first line of tech support, responsible for assisting users, resolving technical issues, and ensuring the smooth operation of IT systems. The position requires a proactive problem-solver with strong organizational skills and a customer-service-first mindset.

Requirements

• High School Diploma or GED required.
• Minimum 6 months of experience in a related IT support role.
• Strong communication skills.
• Customer-service-first mindset.
• Ability to work independently.
• Ability to stay organized.
• Ability to travel as needed.
• Must pass a driver’s license record check and background check.
• Must adhere to company dress code and professionalism standards.
• Respect and inclusivity for all individuals and communities is a must.

Nice To Haves

• Associate degree in Computer Technology preferred.
• CompTIA A+ and/or Security+ preferred (or willing to obtain within 6 months of hire).

Responsibilities

• Provide end-user support and resolve technical issues.
• Collaborate with Level 2 support for complex challenges.
• Install software and manage cloud computer provisioning.
• Maintain and manage IT equipment and consumables inventory.
• Organize and manage cables for efficient workspaces.
• Travel as needed to support remote teams and equipment.
• Triage and respond to IT tickets promptly, escalating when necessary.
• Assist in building user guides and documenting policies.
• Participate in IT audits.
• Provide input on IT support expenses for budget planning.
• Support cybersecurity practices and vendor coordination.
• Complete and maintain annual safety and compliance training.
• Participate in staff meetings, audits, and company events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED