IT Help Desk Technician- Tier 1

Oklahoma Farm Bureau Insurance Company•Oklahoma City, OK

4d•$38,000 - $43,000•Onsite

About The Position

Plans, coordinates, and implements various Help Desk activities and functions by performing the following duties. This role involves setting up computers, preparing system build checklists, participating in the Help Desk call center, troubleshooting software, hardware, and printer issues, and documenting support issues using ticketing software. The technician will also help maintain Active Directory, assist with computer operations, coordinate with other departments on computer projects, and add Knowledgebase articles. Additionally, the role includes participating in weekly after-hours/on-call rotations and supporting company events outside of normal business hours. The position also involves performing other duties as assigned and supporting the organization's quality program(s).

Requirements

Associate's degree (A. A.) or equivalent from two-year college or technical school; and/or any related experience and/or training; or equivalent combination of education and experience.
Strong understanding in one of the following areas: workers’ compensation, liability and disability claims management
Working knowledge of common operating systems and software applications.
Excellent account rounding ability
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation and facilitation skills
Ability to work in a team environment
Ability to handle conflict and confront challenging issues in a fast work environment
Ability to meet or exceed Performance Competencies
Worker is expected to maintain regular attendance.

Responsibilities

Set up computers.
Prepare system build checklists and delivery reports for all computers.
Participate in the Help Desk call center.
Troubleshoot software, hardware, and printer related issues.
Use the Help Desk ticketing software, Invgate, to document all support issues and log all calls.
Install hardware and software on computers as needed.
Help maintain up to date information in Active Directory.
Help with computer operations, including running mainframe jobs and printing.
Coordinate with other departments regarding special computer projects, new equipment replacements, etc.
Add Knowledgebase articles in Invgate.
Participate in weekly after hours/on call rotation.
Support company events during and after normal business hours.
Perform other duties as assigned.
Support the organization's quality program(s).