Tier 1 Tech Support- Help Desk

Colonial Electric Supply•King Of Prussia, PA

1d•Onsite

About The Position

As the first point of contact for internal customers, the Help Desk representative helps businesses manage the day to day operations to stay productive. With access to the technology and the means to provide support, the tech support representative can do great things! You will support a variety of team members, including a warehouse operations team. You will be asked to prioritize requests as they come in and resolve issues on a daily basis. Successful Help Desk Support Specialists will go above and beyond to assist in making the operation run smoothly. If you feel as though you are up for the challenge, then Colonial Electric is a great place for you to continue your IT journey!

Requirements

Minimum two years of relevant experience in a help desk/IT support role
High-level knowledge of commonly used software, hardware and applications
Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
Demonstrated written communication skills to create useful support logs
Analytical and problem-solving skills to troubleshoot and diagnose issues
Time management skills to provide updates and fixes within a promised time frame
Multitasking skills to assist multiple employees at once
Observational skills to recognize warning signs that indicate potential problems
Customer service skills to interact professionally and positively with employees and coworkers
Reliable transportation is required.

Nice To Haves

Certifications such as A+ / Network + / Microsoft are preferred but not required

Responsibilities

Resolving IT support requests from employees
Answering employee questions regarding computer systems
Gathering and analyzing data to diagnose problems with computer systems
Changing configurations, settings and permissions to fix computer issues
Generating sign ins for new hires during the onboarding process
Installing new software and hardware drivers and updating existing ones as needed
Updating employees on the status of their service requests
Logging all service requests and updating tickets as needed
Travel to our branches to do field work under supervision with 24 hours notice, or in the event of an outage
Weekly on call hours to assist Colonial Electric’s 24/7 operation, an on-call schedule is provided weekly. Hours will be between 5 pm and the start of the new business day. Compensated via overtime hours.