Tier 1 Customer Support — Portuguese (Part-Time Contractor)-Remote

The job overview for this position is that it is a remote-based contractor role for Tier 1 Customer Support — Portuguese. The main responsibility is to provide quick and effective service to worldwide participants in online leadership development programs. The role involves being a point of contact for clients, addressing their questions and providing solutions for technical issues, logistical matters, and administrative inquiries. The ideal candidate should possess strong written communication skills, professionalism, and experience in customer support for executives or businesses. The role offers flexible hours, with a preference for daytime and evening availability based on US Eastern Time.

• Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools.
• Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios.
• Promptly escalate more complex problems to appropriate internal team members.
• Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content, and technical products (with training).
• Continuously endeavor to improve the quality of our support and service, both internally and externally.
• Monitor live online video conferencing events and provide live immediate assistance to participants.
• 1-3 years of work experience, preferably with a SaaS company or a product/technology division.
• Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus.
• Strong communication skills—written and verbal—that recognizes and adapts to the wide range of ExecOnline participants. Be well versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations.
• Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g. Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software.
• Outstanding task management skills across a varied set of responsibilities in a fast-paced, high-volume environment.

• 1-3 years of work experience, preferably with a SaaS company or a product/technology division
• Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus
• Strong communication skills—written and verbal—that recognizes and adapts to the wide range of ExecOnline participants. Be well versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations
• Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g. Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software.
• Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment

• Accelerate your career: take any of our high-impact courses, for free
• Stock options in our fast-growing company
• Access to a 401(k) to invest in your future
• 20 days of PTO
• Generous parental leave
• Paid holidays
• Flexible work arrangements
• Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings
• Community & Belonging: Employee Resource groups bring together employees with shared characteristics or life experiences
• Commitment to diversity, equity, and inclusion