Tier 1 Customer Support -(Part-Time Contractor)- Remote

The job overview for this position is that ExecOnline is seeking a part-time Tier 1 Customer Support Agent to provide quick and effective service to participants in their online leadership development programs. The agent will serve as a point of contact for clients, addressing their questions and providing solutions for technical issues and administrative matters. The successful candidate must possess strong written communication skills and exude professionalism when interacting with high-level executives from premier companies worldwide. This is a remote-based contractor position with flexible hours and the opportunity for growth within the company.

• Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools.
• Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios.
• Promptly escalate more complex problems to appropriate internal team members.
• Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content, and technical products (with training).
• Continuously endeavor to improve the quality of our support and service, both internally and externally.
• Monitor live online video conferencing events and provide live immediate assistance to participants.
• 1-3 years of work experience, preferably with a SaaS company or a product/technology division.
• Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus.
• Strong communication skills—written and verbal—that recognizes and adapts to the wide range of ExecOnline participants. Be well versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations.

• 1-3 years of work experience, preferably with a SaaS company or a product/technology division
• Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus
• Strong communication skills—written and verbal—that recognizes and adapts to the wide range of ExecOnline participants. Be well versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations.

• Accelerate your career: take any of our high-impact courses, for free
• Stock options in our fast-growing company
• Access to a 401(k) to invest in your future
• 20 days of PTO
• Generous parental leave
• Paid holidays
• Flexible work arrangements
• Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans
• Other wellness offerings
• Community & Belonging: Employee Resource groups
• Commitment to diversity, equity, and inclusion