Graceland Ticketing Systems Assistant - FULL TIME

Elvis Presley Enterprises•Memphis, TN

About The Position

Elvis Presley Enterprises is hiring a full-time Ticketing Systems Assistant for the Graceland Ticket Office. Under the general direction of the Ticket Office Manager, the assistant supports the configuration, maintenance, and troubleshooting of the ticketing system; coordinates ticketing website updates for promotions, special events, and packages; adjusts daily tour capacities; and produces and analyzes reports from ticketing and hotel computer systems. The role communicates ticketing and special-tour information across departments, responds to guest and operator inquiries, processes payments and reservation transactions, and provides backup for Ticket Office functions. The position also supports Tessitura-related projects, assignments, and training, and performs other duties as assigned. This position is located in the Ticket Office and has variable, flexible hours, including weekends, holidays, and overtime as required. The employee may sometimes work alone in the office and must be willing and able to travel when necessary. A uniform is required, and smoking is not permitted in the work area. Benefits may be offered after successful completion of a 60-day introductory period. The position requires passing a background check and pre-employment drug test; screening for alcohol and illegal drug use may also occur during employment. The role is open to internal and external applicants and remains open until filled.

Requirements

Work-related experience in the hospitality field is required.
Working knowledge of computers and cash-handling experience are required.
Demonstrated knowledge of complex computerized operating systems is required.
Excellent communication and interpersonal skills, including clear written and verbal communication and effective communication in person and by telephone.
Ability to prioritize and complete a wide variety of tasks in a timely manner with minimum supervision.
Ability to work quickly and accurately while maintaining quality and effectiveness under pressure, interruptions, competing deadlines, and conflicting demands.
Ability to accurately handle money and process cash and credit-card transactions.
Ability to read and interpret complex English-language materials, including regulations, policies, procedures, contracts, and memoranda.
Analytical and research skills to evaluate information, investigate discrepancies, compile findings, and draw conclusions.
Decision-making skills to identify pertinent facts and implement an appropriate course of action in a timely and authoritative manner.
Tact and diplomacy when communicating with individuals who may be irate or upset; ability to work successfully with a wide range of people.
Public-speaking skills to address small and large groups; strong presentation skills.
Record-keeping skills to maintain accurate, current, and retrievable logs and files.
Ability to complete and report on multiple projects at the same time.
Ability to maintain confidentiality and objectivity, perceive and deal with sensitive issues, and work in a team atmosphere or alone.
Ability to take initiative in problem solving and cope with a heavy workload and varying department needs.
Ability to work flexible hours, weekends, holidays, and occasional overtime as needed.
Willingness and ability to travel when necessary; ability to work alone in the office at times and handle repetitive tasks.
Ability to research and learn all aspects of the Tessitura system as required.
Uniform must be worn.
Must pass a background check and pre-employment drug test; alcohol and illegal drug screening may be required before hiring and during employment.
Ability to stoop, reach, walk, sit, and stand for long periods; lift up to 25 pounds; and speak clearly in person and on the telephone.

Nice To Haves

Knowledge of Memphis and local and regional attractions.
Proficiency in MS Word, Excel, and PowerPoint.
Experience with the Tessitura Ticketing System and/or experience working on a computer system.
Knowledge of products and inventory.

Responsibilities

Assist department management with configuration, maintenance, and troubleshooting of the ticketing system.
Coordinate with Marketing and Ticket Office management to upload promotional offers, special-event tickets, packages, and other content to the ticketing website.
Adjust daily tour capacities as needed.
Produce reports from ticketing and hotel computer systems; analyze data, research discrepancies, and communicate findings and recommendations.
Communicate with other departments and management about special tours, including early or late tours, large groups, and groups requiring special assistance.
Answer phone and email inquiries, provide information, and route inquiries to the appropriate person when necessary.
Consult with department staff and assist with problem solving.
Provide written documentation, emails, and instructions to the department regarding upcoming events, concerts, and related matters.
Process payments received by phone, mail, and from walk-in guests.
Enter reservations, changes, and cancellations into computerized systems for Graceland and hotel reservations.
Participate in department meetings and training as required.
Correspond with tour operators and group coordinators about reservations, confirmations, information, and special requests; send correspondence and forms by email and mail.
Provide backup for Ticket Office functions as needed, including payment processing, answering phones and questions, providing information, corresponding with tour groups and operators, and processing ticket orders.
Assist with special projects, assignments, and training relating to the Tessitura ticketing system.
Perform other duties as assigned.