Ticketing Supervisor

Diverse Concepts•Pigeon Forge, TN

18h•Onsite

About The Position

The Ticket Supervisor provides support and leadership to the Admissions Department. This role serves as the Ticket Center/Gift Shop Supervisor on Duty during their shift, ensuring proper staffing, supervising Ticket Sellers, and handling various financial and operational tasks. The supervisor is responsible for maintaining high standards of guest service, operational efficiency, and adherence to company policies and procedures.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent.
Six (6) months of continuous cash handling experience required.
Display positive leadership skills at all times and be a role model for other employees to follow.
Must be customer service oriented.
Must have a positive attitude and high energy level.
Able to multi-task and maintain composure in pressure situations.
Able to be punctual and maintain regular attendance.
Able to work evenings, weekends, and holidays.
Able to sit or stand for up to 12 hours.
Able to operate a two-way radio.
Able to lift up to 30 pounds.
Able to bend, twist, push, pull, stoop and reach.
Able to maintain personal hygiene standards.
Able to get along with coworkers, work cooperatively and resolve conflicts.
Able to tolerate a fast paced work environment.

Nice To Haves

Knowledge of point-of-sales systems preferred.

Responsibilities

Serves as the Ticket Center/Gift Shop Supervisor on Duty during their shift.
Ensures proper staffing in all areas.
Supervises Ticket Sellers and provides authorizations for restricted transactions.
Counts and verifies the safe daily.
Prepares and reconciles daily deposits and takes cash and check deposits to the bank.
Processes and verifies indirect sale transactions.
Prepares, pulls and reconciles tills.
Generates and emails daily sales reports.
Reviews Ticket Seller and Gift Shop Sales Associate over and short on a daily basis.
Reviews employee time sheets and makes necessary corrections on a daily basis.
Checks email regularly and communicates necessary information to Ticket Center staff.
Informs staff of daily events, groups, specials, sales goals and operational opportunities.
Maintains operational, safety, cleanliness, and guest service standards at all times.
Ensures all SMOWI handbook policies and procedures are followed by all Admissions staff.
Implements all Standard Operating Procedures.
Interacts with guests to ensure the Admissions Department staff is operating at the highest of standards.
Resolves guest complaints.
Answers the phone.
Follows all SMOWI handbook policies.
Other duties, as assigned.