Credential/Ticketing Staff

FanGate Solutions•Louisville, KY

4d•Onsite

About The Position

FanGate Solutions is seeking eager, highly motivated, and friendly individuals to join their team as Credential/Ticketing Staff for the Louder Than Life and Bourbon and Beyond music festivals in Louisville, KY. This role offers the opportunity to gain experience in ticket sales, ticket operations, and guest services within the sports and entertainment industry. The festivals take place at the Kentucky Expo Center from September 17th-20th and September 24th-27th.

Requirements

Willing to travel to local and/or out of state venues
Ability to work untraditional hours including weekends, evenings and some holidays
Eager to start & build a career in sports and live entertainment
Ability to deliver exceptional service by anticipating the guests’ needs and resolving issues in a timely and professional manner
Strong interpersonal skills that complement a team-oriented work ethic
Must be neat and presentable at all times
Must be able to pass a background check
Must be 18 years of age or older with at least a high school diploma or GED

Nice To Haves

College student majoring in hospitality, marketing, sport management, communications or related fields is a plus
Ticket sales experience is a plus

Responsibilities

Aid guests with accurate festival information
Provide problem solving techniques to assist all customer inquiries and concerns
Accurately scan and validate all festival tickets
Distribute appropriate wristband and parking credentials
Fulfill Will Call ticket orders accurately and efficiently
Sell Walk Up Festival tickets and parking passes to attendees
Represent FanGate Solutions and its clients in a professional and ethical manner
Punctual and self-motivated with an attention to detail
Communicate all pertinent information with clients and guests
Provide & maintain the highest level of customer service to clients and guests
Perform other duties & responsibilities as assigned by managers