Ticketing/Reservations Staff 2026/27

Fresh Powder•Pittsfield, MA

3d•Onsite

About The Position

Ticketing/Reservations employees are the ultimate sources of information and salespeople for all things a visitor would need to know at Bousquet Mountain. Provides customers with a variety of information, in person and by phone, by handing out written literature, answering questions, and describing and explaining activities, events, programs, services, rates, schedules, locations/directions, policies, and procedures.

Requirements

Helpful, outgoing and friendly personality
Good basic math/cash-handling skills
Ability to work well under pressure in a fast-paced environment
Patience
General interest in the ski industry and in helping others
Ability to follow instructions
Phone etiquette skills
Prolonged periods of standing and/or sitting
Some time may be spent outdoors in cold temperatures and on uneven surfaces
Stress from dealing with fast-paced environment, occasionally difficult and/or upset customers, and quickly jumping from one situation to the next
Occasional lifting up to 20 lbs. (boxes of trail maps or brochures, ski racks, etc.)

Nice To Haves

Previous customer service and/or cash handling experience is preferred

Responsibilities

Connect customers with information they need to maximize the value and experience they have at Bousquet Mountain.
Positively represent the mountain by being friendly and helpful.
Sell lift tickets, season passes, lessons and rentals; help guests understand the various options and values to select the right products.
Respond to customer questions, concerns, comments and complaints in person, by telephone, via email or by regular mail; resolve if possible; refer to supervisor or other staff member/department as indicated.
Assist in the coordination of lost and found items.
Be familiar with all of Bousquet Mountain’s products, services, and specials.
Take payment and return correct change; process credit card payments; print/fill out tickets; process related records/forms, such as credits, coupons, upgrades, gift certificates, and the like.
Cash out at end of day; prepare cash and sales reports.
Perform basic data entry.
Communicate closely with other departments, particularly Rentals, Snowsports and Mountain Operations.
Other customer service-oriented tasks as assigned.
Assist in general cleanup and maintenance of reception and work areas, including shoveling/sanding/salting of entryway and moving ski/board racks.
Contribute to the development of guest service systems.
Assist in the development of guest services databases.