Ticketing Supervisor

AXS•Denver, CO

2d•Onsite

About The Position

The new Ticketing Supervisor will be responsible for the configurations of events in the AXS ticketing system and operates on-site ticketing and box office services for City of Denver-owned venues. This role provides front-line, top-notch service and support for the City of Denver as their full-service ticketing provider. Acts as a relationship manager on behalf of the City of Denver and AXS for promoters and event organizers. Advises, assists, and advocates for events at City of Denver-owned venues. Implements and provides support for all products and services.

Requirements

2+ years live event ticketing and event programming experience.
Box Office management experience highly preferred.
Strong Customer service experience.
Experience with planning, delivering, and supporting ticketing and reservation services, ensuring smooth event operations.
Working knowledge of Business Intelligence.
Strong problem solving and decision making skills.
Strong digital literacy skills, including familiarity with ticketing and reservation systems and related software.
Adept at maintaining a growth mindset, showing agility in adapting to evolving industry practices and technology.
Effective communication and customer service skills.
Demonstrated experience with fostering collaboration and effective teamwork among staff members and with event promoters.
Detail-oriented and organized.
Demonstrated ability to lead/supervise a team
BA/BS degree in business or a related field

Responsibilities

Configure events and promotions for the various events at the City of Denver Venues in the AXS ticketing system.
Tracks and reports all event configurations, schedules, cash deposits, and promoter interactions to ensure consistent, high-quality service and coordination.
Works with event promoters to develop a deep understanding of each event and its unique challenges.
Assist staff, customers, and promoters in resolving complex issues and problems related to reservations and ticketing.
Supervises staff and ensures the quality of work meets the standard; encourages and motivates staff to achieve positive contributions.
Create staff schedules to optimize the allocation of personnel resources on a weekly basis, ensuring efficient and effective utilization.
Keep staff updated with relevant system and event information on event days to ensure they are well-prepared to assist customers.
Manages customer needs and requests in a professional manner.
Troubleshoot and resolve or escalate technical support Issues.
Develop expertise on all products/services, remaining current with all new releases.
Strategically push business initiatives to each promoter as they interact and build events (Resale, AXS Premium).