Ticketing & Membership Representative - Seasonal, Part Time

Stratford Festival • Stratford, ON

9d • Onsite

About The Position

The Ticket & Membership Representative is responsible for processing ticket and membership orders while delivering efficient, consistent, and exceptional customer service. This role involves handling inbound and outbound sales calls, promoting memberships and related products, and building strong relationships with patrons to enhance loyalty and confidence. Reporting to the Associate Director, Ticketing & Membership, the Ticket & Membership Representative collaborates with sales and customer service teams to support revenue goals and audience engagement. This position also contributes to maintaining high service standards and improving patron experience through proactive communication and support.

Requirements

• Strong oral and written communication skills with proper spelling and grammar
• Strong and effective problem-solving skills
• Superior telephone communication
• Strong sales skills and experience
• Efficient, enthusiastic and professional
• Effective problem-solving skills
• Strong computer skills
• Reliable team player

Nice To Haves

• Previous relevant work experience in sales and customer service
• A passion for theatre and the arts

Responsibilities

• Provide efficient, consistent, enthusiastic and exceptional customer service
• Solicit and process ticketing and membership orders by telephone and in person.
• Soliciting for a membership and ticketing sales, upselling and selling related items through inbound and outbound phone calls
• Establish and develop the relationship between the Stratford Festival and its patrons
• Promote customer loyalty and confidence
• Providing efficient, enthusiastic and professional customer service
• Adhere to the Stratford Festival Health & Safety Commitment and Procedures and ensure that safe work practices and policies are supported and enforced within reporting structure.
• Perform other duties as assigned.

Benefits

• Creative work environment
• Employee Assistance Program to encourage work-life balance and strong mental health
• Complimentary & discounted ticket offers and events
• Employee discounts on merchandise and event space

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed