Insomniac - Ticketing Manager

Insomniac Holdings • Calabasas, CA

10d • Hybrid

About The Position

Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority. Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe. Since its inception, Insomniac's events have taken place in 13 countries across five continents. The company's premiere annual event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival and attracts more than 525,000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993.

We are seeking a Ticketing Manager to oversee ticketing operations, ensuring the facilitation between the service center, marketing, group sales, sponsorship, and other divisions of Insomniac, partners, rental facilities, and vendors/clients. This position reports to the Ticketing Director and the Event Producer for box office operations.

Requirements

• Advanced knowledge of ticketing industry and platforms including Front Gate Tickets or similar (Ticketmaster, TicketWeb, Universe, Eventbrite)
• Advanced level of Microsoft Excel knowledge including experience with medium-complexity formulas (nested VLOOKUPs, COUNTIFs etc.), PivotTables, and other data manipulation tools to create custom reports and extract necessary information from large datasets
• 3+ years’ experience in large-scale festival production and operations
• Customer service experience in large-scale ticketed events
• Excellent organization, communication, and leadership skills
• Ability to multitask and handle last-minute changes with a calm demeanor
• Four-year college degree preferred; high school diploma or equivalent required
• Must be motivated with an “everything is possible” attitude
• Must be an active problem solver, instilled with a sense of urgency for projects large and small
• Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

Responsibilities

• Build and maintain ticketing pages from conception through to settlement for all assigned events, including layaway plans and second/third party allocations, as applicable
• Partner with promoters to proactively suggest additional revenue-driving opportunities, where appropriate
• Supply daily ticket counts, buyer reports, and upkeep information on internal tracking programs
• Process comp orders for community partners, sponsors, and other key groups as necessary
• Submit design tickets and purchase ticket inventory including wristbands, ancillary add-ons
• Manage on-site box office operations including advancing all necessary assets from internal and external groups, hiring and managing staff, setting up and tearing down in all weather conditions
• Create and adhere to operational budgets, forecast for all expenses and communicate changes in budget needs to producer team
• Ensure compliance to all Company policies and procedures in order to adhere to all audit programs, and ensure cash and credentials are protected from loss at all time
• Other duties as assigned
• Frequent travel will be required (economy)

Benefits

• We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
• We also afford equal employment opportunities to qualified individuals with a disability.
• For this reason, Insomniac will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.
• As part of its commitment to make reasonable accommodations, Insomniac also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations.
• Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.
• Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.
• Insomniac will also provide reasonable religious accommodations on a case-by-case basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED