Ticket Writer

Fanatics Betting & Gaming•Saint Charles, MO

About The Position

The Ticket Writer provides customer service at a Fanatics Sportsbook, writing and verifying sports wager tickets, processing payments, and maintaining a cash bank during assigned shifts. The role explains wagering rules, betting lines, odds, and procedures; helps customers understand the sportsbook’s bet offerings; and responds to questions and concerns. Ticket Writers must follow company and Maryland Lottery rules and procedures, maintain clean and stocked workstations, complete required documentation, and escalate customer issues or suspicious activity to management.

Requirements

Basic computer knowledge.
At least one year of cash-handling experience in a work setting.
Must be at least 21 years old.
Must be able to obtain a gaming license from the Maryland Lottery.
Ability to provide a high level of customer service in a fast-paced environment.
Professional presentation.
Strong written and verbal communication skills.
Ability to perform simple math.
Ability to stand for extended periods.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

General sports and sports betting knowledge.

Responsibilities

Provide a high level of customer service and help customers feel comfortable and become regular guests.
Write, verify, and pay sports wager tickets accurately and in a timely manner, in accordance with department policies and applicable gaming laws and regulations.
Maintain and reconcile the cash bank for the assigned shift, accept payments, provide correct change, and follow cash-handling procedures.
Keep Writer/Cashier stations stocked with supplies and neat and clean.
Explain wagering rules, betting lines, odds, and procedures to guests.
Provide friendly information and assistance, offer information about activities, and direct guests to further information as needed.
Greet guests in a positive and friendly manner.
Notify management of escalated or recurring guest issues and apparent suspicious activity.
Follow all rules and regulations set by the Maryland Lottery and Fanatics.
Become familiar with the full bet offering and confidently answer questions about it.
Work to resolve customer disputes and complaints, escalating them to the direct supervisor when needed.
Help maintain a positive work environment.
Complete required paperwork and documentation according to company policy.
Perform other duties as assigned.