Ticket to Work Representative

America Works of New York•Memphis, TN

4d•$45,000 - $50,000•Hybrid

About The Position

At America Works, we rely on knowledgeable professionals to interact with our clients receiving disability benefits (SSI/SSDI) who are looking to join a workforce development program called Ticket to Work. We are looking for a highly skilled Ticket to Work Representative to join our team and manage a client caseload of Ticket to Work participants. This person will handle a variety of tasks, including providing answers, instructions, and assistance related to the Ticket to Work program. As the primary point of contact for America Works Employment Network's clients, this individual must possess:

Requirements

Bachelor's Degree
Ability to complete and pass the Social Security Administration's Suitability Process

Nice To Haves

Paid or volunteer work in social services
Experience collaborating with individuals with physical and mental disabilities and/or substance abuse
Microsoft 365
Salesforce
Ability to complete and pass the Social Security Administration's CWIC certification

Responsibilities

Conduct timely intakes and assessments in line with program procedures.
Maintain daily outreach calls to identify and enroll eligible participants into the Ticket to Work (TTW) program.
Provide end-to-end employment support, including job development, search, placement, and coaching.
Develop and maintain required documentation (IWP, job coaching/development reports, progress updates).
Assist participants with employment goals, job matching, and ongoing support before and after placement.
Submit pay stubs promptly to ensure timely reimbursement.
Build and sustain partnerships with employers and workforce stakeholders to expand job opportunities for individuals with disabilities.
Use job boards, career fairs, and networking to generate job leads.
Manage a caseload (virtual and onsite), track progress, and provide individualized support.
Guide clients in overcoming barriers and achieving sustainable employment.
Respond to inquiries and ensure timely follow-up.
Document all activities in the secure system clearly, concisely, and professionally.