Ticket Sales Representative - Syracuse

Legends Global•Syracuse, NY

3d•Onsite

About The Position

Legends Global is a premier partner to the world's greatest live events, venues, and brands, delivering integrated solutions. Syracuse Athletics and Legends have a 10-year partnership to enhance revenue-driven initiatives including data analytics, marketing, annual giving, premium seating, and ticket sales. Legends will manage the 'Cuse Athletics Fund, focusing on fan and donor engagement to amplify philanthropic giving. This partnership also aims to support student-athletes and provide educational and career opportunities through Syracuse University's Falk College of Sport. The Ticket Sales Representative role is crucial for driving revenue through season, group, and premium ticket packages for Syracuse Athletics, requiring a self-motivated and positive professional.

Requirements

Excellent professional verbal and written communication skills.
Maintain a professional image and positive attitude.
Serve as a main point of contact for general athletic ticket inquiries that come in through inbound phone calls, email, and social media.
Set and conduct in stadium, arena and out of the office sales appointments.
Effectively use Salesforce CRM to maintain accurate records of all client and prospect interactions.
Reach and exceed individual and team sales revenue goals.
Assist with managing and stewarding existing season ticket members.
Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by partner organization.
Ability to learn and master software programs including Salesforce CRM and Ticketing platform.
Ability to handle heavy volume of outbound and inbound phone calls and emails.
Candidate should possess excellent time management and organizational skills.
Candidate should possess an optimistic team-first attitude, as well as a competitive desire to be the best.
Ability to work in a team-oriented environment and effectively influence and communication with C-level clients.
Proficient in Microsoft Office, with a focus on Word, Excel and PowerPoint.
Candidate must have a strong work ethic and a desire to build a career in professional sports.
Bachelor’s degree or equivalent.
Minimum 1-2 years’ experience in sales or sports industry experience.
Ability to generate new business from companies and individuals not currently supporting Syracuse Athletics.
Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.
Excellent interpersonal verbal and written communication skills a must.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously while remaining organized, efficient and calm under pressure.
Ability to prioritize and meet competing deadlines independently.
Proven ability to work collaboratively in a team-oriented environment.

Responsibilities

Offer a full menu of seating opportunities for Syracuse Football, Men’s Basketball, and Women’s Basketball ticket packages.
Coordinate and execute sales calls on all potential customers through provided leads, prospecting, cold calling, and referrals from current customers.
Effectively use Salesforce CRM to maintain accurate records of all client and prospect interactions.
Participate and contribute in weekly sales meetings and training sessions.
Work in conjunction with Syracuse Athletic Department and Ticketing staff to promote and generate sales on all events while providing a great fan experience.
Assist with any administrative ticket functions.
Assist with any special projects or duties as assigned by Director, Sales & Annual Fundraising.
Setting and conducting in arena and out of the office appointments.
Must be willing to work non-traditional hours, weekends, events and game days.
Be accountable for certain levels of activity (calls made/appointments set) and goals.