Ticket Taker/Guest Services - Ritz Raleigh

Live Nation Entertainment•Raleigh, NC

1d•Onsite

About The Position

As part of the Guest Services team, ticket takers/greeters are responsible for providing excellent guest services at The Ritz. This includes greeting guests, providing information and directions, assisting with problems/issues, and controlling ticket access points at the entrance to the venue.

Requirements

Must be at least 18 years of age
Ability to work late hours
Flexible schedule (most call times are 6:15 PM but can be later or earlier depending on the event)
Tolerance of all cultures, music and art forms
Customer service friendly attitude, and a desire to create a great environment for our guests
Ability to communicate and work well with others in a loud, fast-paced and sometimes stressful environment
Successful passing of a criminal background check
Excellent verbal, written and interpersonal communication skills
Ability to perform duties in a professional manner and appearance
Position requires extended periods of prolonged standing in one place and working on your feet

Nice To Haves

At least 1 year's experience in customer service/guest services role preferred

Responsibilities

Greet guests and scan tickets upon entry to the venue
Assist guests with ADA seating accommodation requests
Answer guest inquiries and provide direction to restrooms, concessions, patio, etc
Work inside coat check during winter/cold months
Deliver exemplary customer service to maintain customer loyalty
Refer unresolved customer grievances to designated departments for further investigation
Other tasks as assigned by management