Usher/Ticket Taker

ASM Global•Syracuse, NY

5d•$16•Onsite

About The Position

As an Usher/Ticket Taker at the Empower FCU Amphitheater, you will help create a positive event experience for all guests by offering superior, individualized service, and support. Usher/Ticket Takers are expected to work cohesively with all employees of the Amphitheater to maintain a superior level of customer service. You may be assigned as an Usher, a Ticket Taker, or both depending on event scheduling. This is a seasonal, part-time, event-based position that will begin June 2026 and end September 2026.

Requirements

Candidates must be 18 years of age or older.
Must be able to communicate clearly, have a positive personality, and a smile!
Must be able to stand, walk, and climb stairs for duration of shift.
Must be able to stay calm in the stressful and fast-paced environment.
Must have great customer service skills, a positive attitude, and a willingness to learn and work in a team atmosphere.
Must be able to be on time for your shift and maintain reliable attendance.
Must be able to work a flexible schedule that can include days, nights, weekends, and holidays.
Must have the physical ability to maneuver around the venue, at times climbing stairs in restricted lighting and extensive walking and/or standing for 6-10 hours or greater.
Ability to move quickly from one area to another in a safe manner.
Ability to work in a loud, fast-paced environment.

Nice To Haves

High school diploma or GED preferred.
One-year prior experience in customer service preferred.

Responsibilities

Enthusiastically greet guests and provide event information.
Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, and refuse admittance to guests without a ticket.
Assist all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed.
Monitor aisles / steps in assigned section to be kept clear and compliant with fire codes.
Proactively approach guests that may have questions, difficulty, or a complaint.
Creatively resolve complaints and/or problems; notify Supervisors if problems cannot be resolved.
Identify and respond to emergencies; involve Supervisors as appropriate.
Remain calm and direct guests to the designated area of safety in the event of an emergency.
Wipe down the seats and check them for damage in the pavilion.
Ensure sections are clean and clear of debris at all times.
Check seating for lost articles.
Clean the pavilion at the end of the event by picking up cans, cups, and other debris.
Adhere to the dress code and present yourself in a profession, friendly, and approachable manner.
All other duties and responsibilities as assigned.