Ticket Service and Retention Consultant

Arizona State University•Tempe, AZ

1d•Onsite

About The Position

The Sun Devil Athletic Ticket Sales Team is seeking highly motivated and dedicated sales candidates to work within the high-energy environment of a Collegiate Ticket Sales Office. The primary responsibility is to retain season tickets and sell group ticket packages to local businesses, groups, organizations and individuals by means of telemarketing from provided lead sources for the ASU Athletic Department in adherence with NCAA and Big 12 rules and regulations, Arizona Board of Regents, University and Department of Intercollegiate Athletic policies.

Requirements

BACHELOR'S degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Proficiency in Microsoft Office products (Word, Excel, Access and Outlook)
Demonstrated knowledge of the practices, methods and technique of sales and up selling
Demonstrated knowledge of ASU athletic programs
Demonstrated knowledge of the standards and techniques of customer service
Skill in clearly communicating ticket program benefits to close a sale
Skill in developing and nurturing network of sales leads and prospects
Experience in delivering sales presentation to various audiences
Ability to meet established sales quotas and/or promotional objectives
Evidence of effective verbal communication skills
Ability to organize and prioritize tasks
Experience in using a positive attitude and great work ethic
Ability to work well within a team environment
Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Nice To Haves

Ticketing knowledge preferred but not required
Working knowledge of CRM systems, specifically SalesForce

Responsibilities

Retain current Season Ticket Holders by building relationships through frequent touchpoints
Provide excellent customer service to Season Ticket Holders
Meet or exceed weekly, monthly, and by sport retention goals while exceeding client expectations in value and customer service
Retain and grow sales by attracting additional business or grow book of business annually through retention, referrals, upsells, and add-ons
May meet with existing clients/prospects and tour the facilities with the goal of procuring sales
Maintain computerized records of all Season Ticket Holders and all interactions within ticketing database and CRM system
Work home games, performing various ticket service duties throughout the game.
Monitor Season Ticket Holder attendance and usage
Respond to inbound sales calls, responds to inquiries and provides information as requested
Develop and manage a business network for future sales prospects through leads and referrals
Maintain knowledge of ticket plan programs as well as ticket holder preferences
Additional responsibilities as assigned by the Service and Retention Team Lead