Insurance Service and Retention Manager

Huntington National Bank•Indianapolis, IN

1d•Hybrid

About The Position

This position leads forward-facing Insurance colleagues who are responsible for service and sales support for Commercial Property and Casualty (COM), business lines in Huntington Insurance. The leader in this role drives our client retention efforts and are responsible for the management of all activities for their functions/area. This position manages well trained and technical staff, and the leader needs to understand their respective business at a high level. Sales support is crucial, and this leader must develop and maintain high-value relationships with their respective Sales leaders and producers.

Requirements

Bachelor’s Degree
7+ years of Commercial P&C business line experience
3+ years of management experience
Must be Property and Casualty licensed within 90 days of hire.
Proficient using Microsoft Office tools – Excel, Word and PowerPoint.

Nice To Haves

Industry education and designations in the appropriate business line (Commercial P&C, Employee Benefits or Personal Lines P&C)

Responsibilities

Coach colleagues on client care best practices, relationship management, revenue and sales growth opportunities and tactics for superior client retention results.
Mentor and motivate colleagues to achieve and maintain high performance levels.
Develop colleagues by encouraging education, on-going training and professional development.
Monitor and manage colleague productivity and quality.
Provide guidance, training and support for new colleagues.
Communicate and coach to performance objectives that align with our business objectives.
Work with HR, industry connection and your own network to consistently find top talent for open positions in the department.
Drive client retention efforts incorporating sales and business line subject matter experts.
Assist with new business proposals and prospecting to help achieve new sales.
Develop high-value relationships with sales management and producers to help drive new sales and client retention.
Problem solve and handle client issues and escalations using listening skills, industry knowledge and resourcefulness.
Use experience on current client issues to reduce future issues through coaching and process improvement.
Have strong presentation and command skills to participate in client and RFP presentations for new business and retention opportunities.
Full understanding of department, business line and client sales/retention strategy.
Ability to provide input and improvement based on their experience and industry knowledge.
Ability to translate strategy to colleagues and ensure all team members understand their importance to client and success.
Ability to execute our client sales and retention strategies.
Focus on execution of strategy elements and priorities in the team.
Maintain business-line expertise through self-development, involvement with industry sources and participation in carrier and vendor educational opportunities.
Be able to demonstrate industry knowledge to clients in a way that builds credibility for Huntington Insurance.
Be effective at sharing your knowledge and insights to help team members and other colleagues grow.
Ensures that colleagues are following established procedures.
Work with peers and colleagues to find ways to improve processes.
Be a part of continuous improvement activities.
Comply with all agency and corporate policies.
Adhere to legal and regulatory requirements.
Adhere to compliance requirements on an on-going basis.
Maintain knowledge of risk-related changes that could impact assigned work functions.
Performs other duties as assigned.