Ticket Seller | Part-Time | ISU - Stephens Auditorium

Oak View Group•Ames, IA

1d•Onsite

About The Position

The Ticket Seller position is primarily responsible for assisting patrons related to ticket sales, will call, digital ticketing, parking, and customer service. This position is responsible for handling a high volume of cash and credit transactions in a responsible manner. This role pays an hourly rate of $10.00 - $12.00.

Requirements

High school diploma/GED preferred
Basic computer skills, ideally with a computerized ticketing system
Previous cash handling and/or retail experience.
Ability to accurately and efficiently deal with large quantities of cash and process credit card transactions
Excellent customer service and communication skills
Ability to keep accurate and legible records
Ability to work flexible hours, including nights and weekends and some holidays

Responsibilities

Arrives for each scheduled shift on time, in uniform, and ready to work
Attentively listens to guests’ questions and requests
Provides accurate information to guests relative to events being held in the building, including dates, times, ticket prices, discounts, restrictions, seating options, event descriptions, and general information about the facility
Accurately generates tickets from the computerized system and retains tickets until the payment transaction is complete
Handles payment transactions, whether by cash or credit card, in an accurate, efficient, and timely manner
Ensure that an acceptable credit card is provided supported by a photo ID and the guest signs the receipt, or with regard to cash purchases, any change is counted back to the guest
Provides tickets to the guest and requests the guest to review the tickets to ensure the date and time of the event are as requested
Ensures that the cash count is accurate at the beginning of the shift and that when the cash drawer is counted at the end of the shift by management, the cash in the drawer equals the amount taken in per the ticketing system, plus the starting bank
Listens to guest concerns and complaints in a calm and patient manner and resolves issues to the satisfaction of the guest or, if necessary, contacts Supervisor/Manager to assist guest