Ticket Seller | Part-Time | Moody Center

Oak View Group•Austin, TX

3d•Onsite

About The Position

This Ticket Seller position will be part of a busy and dynamic working environment in the Moody Center. Responsible for ticket sales with a specialization in Ticketmaster Host & TM1 Sales and providing excellent customer service for our world-class events. Providing will-call service as needed. This role is supported by and works closely with the entire ticketing team. The position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays. This role pays an hourly rate of $15.00.

Requirements

High School Diploma/GED
Previous ticketing, point of sale, or customer service experience is preferred
Must have basic computer skills and a working knowledge of Windows-based PC programs
Ability to work well both within a team environment and independently with good decision-making capability
Must be customer-service oriented, have a fan-friendly attitude, and a professional demeanor at all times
Strong communication skills
Extremely organized and detail-oriented, resourceful, quick learner and able to handle multiple projects simultaneously
A high degree of personal integrity

Nice To Haves

Experience with large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is highly desirable
Previous knowledge of Ticketmaster Host and TM1 ticketing systems is preferred

Responsibilities

Accurately processes payments for tickets while following all proper Ticket Office selling and payment procedures
Assist guests with ticketing issues
Answer phone with prompt and courteous attitude as needed
Demonstrates excellent customer service skills, responding professionally, promptly, and efficiently to customer service requests and needs
Facilitate night of show Will Call
Sells tickets in Ticketmaster Host and TM1 computer programs
Process opening and closing sales reports
Answers questions concerning events, tickets, schedules, and gives information concerning coming attractions
Remain current with new software/product releases
Perform all other duties as assigned by ticketing management team
Frequent bending, lifting, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs