First Opportunity Program: Ticket Seller Supervisor (variable hour)

Oregon Metro•Portland'5 Centers for the Arts, OR

22h•Hybrid

About The Position

This is a First Opportunity recruitment, we are only accepting applications from residents who live within the First Opportunity Target Area (FOTA) and meet the qualifying annual household income limit. Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow. As the fifth largest performing arts center in the nation, Portland’5 Centers for the Arts takes care of treasured public theaters and concert halls that bring music, theater, dance, and lecture performances to great Portland. As part of the Metro family, the Portland’5 Centers for the Arts helps make greater Portland a great place to call home. Metro brings people together to shape the future of our area and provides parks, venues, services, and tools on a regional scale. Portland’5 Centers for the Arts is seeking a Ticket Seller Supervisor —a reliable, enthusiastic, and customer-focused individual to lead our ticketing team in delivering exceptional service for a wide variety of events in downtown Portland. In this role, you'll oversee day-to-day box office operations, support and train staff, handle event settlements, and ensure a smooth and welcoming experience for our guests. At Portland’5, we hire a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive. We currently have multiple part-time positions available, working event shifts 3-4 hours long, in the evenings and on weekends. Hours will fluctuate depending on event shifts available and the time of year.

Requirements

A minimum of three years of experience in the operation of a reserved seating box office or ticketing center
An Associate’s Degree; or Any combination of education, professional, volunteer and lived experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities.
Understanding of operations, services and activities of a ticket box office, specifically reserved seat ticketing.
Knowledge of basic accounting principles and cash-handling best practices.
Outstanding ability to communicate clearly, concisely and in a courteous manner both orally and in written form.
Work effectively and successfully in stressful and sometimes difficult situations.
Proven record of working effectively with information management systems, and adapt quickly to system changes and updates.
Ability to interact effectively with diverse groups of promoters, clients, and the public and remain calm, professional and polite even while dealing with possible discourteousness from others.
Ability to work various shifts, including evenings, weekends and holidays.

Nice To Haves

Previous ticket selling experience
Knowledge and experience with Paciolan

Responsibilities

Supervise and coordinate the activities of staff involved in selling tickets during event.
Provide staff with cash and event information, including special promotions.
Provide advice and technical assistance; trains; evaluates; resolves disputes and problems.
Prepare accounting reports for ticket sales, disbursement and applicable ticket office charges for event settlements.
Prepare box office for event selling activates ticket sales; releases promoter and box office holds.
Maintain and reconcile ticket office cash inventory, including balancing safe, reconciling event cash receipts and payables and distributing cash advances to event promoters.
Provide customer service; assists with ticket sales, provides will-call, monitors box office lines.
Use creative problem solving skills to address seating, technical, and customer service issues as they arise.