Ticket Operations Representative

Houston Rockets•Houston, TX

2d•Onsite

About The Position

The Ticket Operations Representative is responsible for executing best practices as outlined by the Senior Ticket Operations Representative. The ideal candidate will understand the sales process and have a desire to begin a career in operations. The Ticket Operations Representative will work with various departments within the venue as well as external event promoters for 3rd party events/concerts. They will be responsible for assisting with Ticket Operations departmental needs such as ticket resolution, fulfillment, game-day/event support, as well as acting as a liaison between external and internal customers in a positive and professional manner.

Requirements

High school diploma or equivalent
Excellent computer skills to include proficiency in Word, Excel, and Outlook
Must be extremely flexible with the ability to handle high levels of stress
Must be multi-task oriented with great attention to detail
Excellent verbal and written communication skills with pleasant phone etiquette
Able to adapt to a team player environment
Enthusiastic, creative, and able to think both strategically and tactically
Experience in appropriately working with and around confidential information
A self-starter
The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others
The vision requirement includes the ability to review written and electronic materials in both digital and physical format
The employee must be able to transfer and move items for departmental needs
The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships

Nice To Haves

college coursework or degree preferred
Knowledge of computerized ticketing systems preferred
Previous box office/ticket operations experience preferred
Cash handling experience preferred

Responsibilities

Process tasks/orders using the venue’s designated ticketing software, AXS
Work with ticketing team to process season ticket orders, partial plan orders, group orders and premium ticket orders using established procedures and forms
Assist with developing and maintaining relationships with event promoters
Assist department with building offers and price codes as directed for Rockets, Comets and 3rd party events
Run ticket reports as needed
Perform ticket selling functions when needed
Provide support during Rockets, Comets games and third-party events
Assist in the supervision of arena ticket sales and box office windows
Provide exemplary service to all guests, clients, promoters; internally and externally
Maintain and develop ticket operations department policies and procedures as needed
Assist ticket operations department with additional tasks/duties as requested
Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork