Representative, Ticket Operations

Arizona Cardinals Football Club • Glendale, AZ

5h • Onsite

About The Position

The Ticket Operations Representative assists the Ticket Operations Director with all box office activities.

Requirements

• High School diploma or equivalent
• Previous money or ticket handling experience preferred
• Familiarity with ticketing systems and more specifically the SeatGeek ticketing system preferred.
• Superior organizational skills with the ability to manage priorities effectively and multi-task to get competing duties accomplished in a timely manner.
• Must possess excellent communication skills.
• Must be able to stand and exert well-paced mobility for periods of time.
• Ability to lift up to 25 lbs.
• May view computer screens for long periods of time.
• Flexible schedule required, must be able to work long hours including evenings, weekends, and holidays.
• Must complete all pre-employment forms and successfully pass a background check.

Nice To Haves

• Previous money or ticket handling experience
• Familiarity with ticketing systems and more specifically the SeatGeek ticketing system

Responsibilities

• Process ticket sales efficiently and effectively in person, by phone, by internet, and by mail.
• Provide excellent customer service and effectively resolve customer issues and/or complaints.
• Utilize different types of technology to help process orders including computers and cell phones.
• Provide excellent customer service.
• Determine and collect appropriate fees, guide patron decisions, and issue tickets.
• Process and verify credit card purchases.
• Be well-versed on all State Farm Stadium offerings, stay current on all events.
• Operate SeatGeek ticketing system.
• All other duties as assigned.

Benefits

• Health, Dental, and Vision Insurance options; effective the first day of hire
• 401 (k) retirement option with employer match contribution
• Paid Time Off Accruals (including sick time accruals)
• Paid Time Off for most Federal holidays
• Time off for Maternity, Paternity, Military, and Bereavement
• MDLIVE: 24/7 medical support
• Flexible Spending Accounts (FSA) & Health Care Saving Account options
• Discounts on Cardinals gear & paraphernalia
• Tuition reimbursement & Professional Growth opportunities
• Daily free lunch
• Complimentary season tickets
• Subsidized gym memberships

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED