Ticket Operations Intern, 2027 Season

Penske Entertainment•Indianapolis, IN

6d•Onsite

About The Position

As a Ticket Operations Intern, you will support all IMS Ticket Office operations for major events, including the INDYCAR Grand Prix, Indianapolis 500, Brickyard Weekend, and other ticket-related events. In this role, you’ll be an important part of delivering top-tier experiences to fans, partners, and teams across the Motorsports world. You’ll take ownership of key responsibilities, collaborate across departments, and bring energy and innovation to a fast-paced environment.

Requirements

Superior customer service skills and service-oriented philosophy.
Strong knowledge of MS Office, with an emphasis on Excel, Word, and PowerPoint.
High level of integrity and ability to maintain confidentiality.
Innovative and critical thinker, self-starter with problem solving skills with results driven goals.
Effective communication and relationship building skills; both verbal and written.
Ability to work in a role that requires attention to detail, organizational and time management skills.
Demonstrated ability to multi-task and prioritize in a fast-paced environment.
Proven ability to handle pressure with time constraints, while simultaneously maintaining multiple responsibilities efficiently and accurately.
Highly motivated and resourceful self-starter with a positive attitude.
Ability to work independently and as part of a team.
Cultural competence and the ability to thrive in a diverse environment.
Alignment with Penske Entertainment’s core values and standards.
Currently pursuing an undergraduate or graduate degree from an accredited college or university.
Any equivalent combination of experience and training which provides knowledge and abilities necessary to perform in this position.

Responsibilities

Provide all guests with a positive first impression of the Indianapolis Motor Speedway by offering superior, individualized guest service.
Communicate effectively with guests via telephone, face-to-face and email to establish their needs efficiently and provide accurate information regarding all IMS events.
Provide exceptional customer service to all internal and external customers.
Aid guests with the purchase and distribution of tickets, parking, and any additional products through communication with customers via in-person, telephone, and email.
Handle cash, check, and credit card payments responsibly and accurately, with the ability to balance monies by batch to submit to Financial Coordinator.
Exhibit a clear understanding and communication of IMS facility, events, products, and processes to both external and internal customers.
High level of knowledge of IMS facility and familiarity with stands, gates, and parking areas.
Accurately operate IMS computer ticket system (SCORE) to process daily ticket orders and payments for packaging and fulfillment of all event tickets.
Package and prepare all products for mailing orders for all events.
Accurately maintain confidential customer and business information.
Operate and maintain remote ticket locations during event times as assigned.
Other projects as assigned.