Ticket Operations Coordinator

Universities of Wisconsin • Madison, WI

1d • Onsite

About The Position

Under the general supervision of the Assistant Athletic Director for Ticket Operations, serve as a Ticket Operations Coordinator in the Wisconsin Athletics Ticket Office. Work with the Assistant Athletic Director for Ticket Operations, Assistant Ticket Directors, Business Office and Development Office to manage donation and season ticket invoicing for all UW Sports. Work performed will primarily include the following: Manage invoicing and payment processing for season ticket orders across all sports Manage and process season ticket transfers (FB, MBB, MHKY, WBB, WHKY, VB and WR) Work athletic events as needed for the Athletic Ticket Office Act as Lead Customer Service Representative by answering phones and emails Lead Ticketing Supervisor for the sport of Softball

Requirements

• 1-2 years of professional experience in office administration and customer service
• Proficiency in Word, Excel and Power Point
• Previous experience with digital ticketing software-Paciolan, Ticketmaster
• Ability to work nights and weekends
• Bachelor’s degree required
• Successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.
• Employment may require a criminal background check.
• It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

Nice To Haves

• Strong Time management and organizational skills with attention to detail
• Strong verbal and written communication skills to interact with customers and staff
• Previous work experience in an athletics environment

Responsibilities

• Manage invoicing and payment processing for season ticket orders across all sports
• Manage and process season ticket transfers (FB, MBB, MHKY, WBB, WHKY, VB and WR)
• Work athletic events as needed for the Athletic Ticket Office
• Act as Lead Customer Service Representative by answering phones and emails
• Lead Ticketing Supervisor for the sport of Softball
• May monitor the budget and approve expenditures
• May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees
• Confers with event sponsors concerning ticket needs, prepares and supervises the mailing of ticket information, solves problems, maintains control of money and tickets, and prepares audit statements

Benefits

• Generous vacation, holidays, and paid time off
• Competitive insurances and savings accounts
• retirement benefits
• Badger gear & season tickets for Badger football, men's basketball and men's hockey, and/or the varsity sports pass

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level