Ticket Operations Associate

Dallas Mavericks•Dallas, TX

1d•Onsite

About The Position

The Ticket Operations Associate is a customer-service minded individual who provides operational support to Dallas Mavericks fans on game day. They are committed to providing outstanding customer service while working in a high-energy box office that requires adaptability and the ability to think analytically.

Requirements

Minimum of 1 year of box office experience.
A High School Diploma or its equivalency.
Experience using Ticketmaster platforms with a focus on Archtics and Account Manager.
Proven focus on providing outstanding customer service.
Flexible and personable team player with the ability to multitask.
Excellent attention to detail and accuracy.
Excellent oral communication, problem solving and conflict resolution skills.
Ability to work games, which include nights, weekends and holidays.

Nice To Haves

Knowledge of TM One sales preferred.

Responsibilities

Deliver outstanding customer service by swiftly resolving ticket inquiries and issues in the box office.
Support ticket sales as needed.
Handle fan requests regarding seat upgrades (when available).
Perform ADA relocations as needed.
Assist guests by providing information/answering questions.
Assist guests with accessing their mobile tickets.
Troubleshoot issues with tickets purchased through the secondary market.
Occasionally handle season ticket member payments.
Possess a knowledge of a ticket’s history/chain of custody and demonstrate the ability to solve issues by reviewing the ticket activity, transfers offered, transfers accepted, tickets resold, scan history, etc.
Assist guests with mobile phone/app maneuverability using the Ticketmaster app and/or Dallas Mavericks Official App.
Additional responsibilities as assigned by management.