Manager, Ticket Operations (SDG)

OC Sports & Entertainment•San Diego, CA

2d•Onsite

About The Position

A great experience starts with you! Join our team to help create and develop the future of live entertainment and sports in Orange County! Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile. Mission: To be a place where the everyday becomes extraordinary - and the potential is unlimited. Where every experience can change you Vision: We are the gathering place of Orange County Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Requirements

Bachelor’s degree in Sports Management, Business Administration, Finance or related field
3-5+ years of progressive experience in ticket operations, preferably within a professional sports or large-scale live entertainment
Demonstrated experience working with enterprise ticketing systems such as AXS (Back Office), Ticketmaster, TM Host or similar platforms
Proven track record of managing high – volume events and large seating inventories
Strong understanding of ticket sales lifecycle, including season tickets, renewals, group sales and premium ticketing
Knowledge of secondary ticket marketplaces and resale strategy management
Strong knowledge of computer programs
Must be proficient in Excel and database applications, as well as Word and Outlook
Effective interpersonal and communication skills for cross-department collaboration and vendor management
Strong time management and organizational skills
Proven ability to lead and develop cross‑functional teams to meet operational and strategic goals
Able to handle sensitive financial data, VIP client information, and internal reporting with professionalism
Able to interpret sales data, identify trends, and support dynamic pricing and revenue optimization strategies
Able to relate professionally to all levels of staff, management, clientele, and suppliers
Able to work non-traditional hours, in non-traditional settings including nights, weekends and holidays
Able to deliver excellent customer service in a fast-paced environment
3-5 Year Experience Required

Responsibilities

Oversee all ticketing operations for San Diego Gulls Hockey Club, including season tickets, premium seating, suites, group sales, and single-game inventory across a full regular season and pre/postseason
Serve as the primary administrator of the club’s ticketing platform AXS Back Office, managing complex event builds, dynamic pricing structures, manifest management, and system integrations
Coordinate with Pechanga Arena’s full-time and part-time ticket operations staff, including game day personnel, with a focus on operational excellence and elite fan experience standards
Direct all box office and access control operations for home games at Pechanga Arena, ensuring seamless ingress/egress for 5,000–12,000+ fans per game
Partner closely with Ticket Sales & Service leadership to support revenue-driving initiatives, including renewals, upgrades, and client experiences
Collaborate with Marketing, Finance, and Business Intelligence teams to implement data-driven pricing strategies, demand modeling, and targeted ticket offers
Manage league-mandated reporting, ticket audits, and compliance requirements in coordination with AHL office
Oversee ticket inventory distribution across primary and secondary markets, including resale platforms, while protecting brand integrity and pricing strategy
Execute ticketing operations for high-profile events, including playoffs, professional women’s hockey games, outdoor games, and league events such as the AHL All-Star Game (if applicable)
Coordinate premium hospitality ticketing, including suites, club seating, and VIP access, ensuring white-glove service standards
Work cross-functionally with Arena Operations and Security to optimize entry processes with mobile ticketing technology
Ensure financial accuracy through daily reconciliation, settlement reporting, and collaboration with Finance on forecasting and budgeting
Maintain strong relationships with third-party vendors, ticketing partners, and internal stakeholders to continuously improve systems and processes
Lead innovation in ticketing technology, including mobile wallet adoption, contactless entry, and fan-facing digital enhancements
Provide executive-level reporting and insights on attendance, yield, pricing performance, and revenue optimization opportunities
Perform other tasks, projects, and responsibilities as assigned