Ticket Office Supervisor | Part-Time | Rupp Arena

Oak View Group•Lexington, KY

1d•Onsite

About The Position

The Ticket Office Supervisor will have primary responsibility for the management of event day operations. They will oversee ticket sellers, ticket resolution, and parking cashiers and be expected to assign job duties and specific tasks for these positions. This role will pay an hourly rate of $18.00.

Requirements

2+ years in a customer service-oriented job
a minimum of 1 year in a supervisory position supervising 5 or more people in completing tasks of routine to complex natures.
Relevant education can substitute for experience.
Be able to demonstrate the ability to plan, lay out, and assign work to employees in order to accomplish multiple tasks in a timely and cost-effective manner.
Communicate effectively both orally and in writing.
Must have strong interpersonal and problem-solving skills.
Demonstrate the ability to work well under stress and exercise good judgment, diplomacy, courtesy, and tact under all circumstances.
Must be willing to work flexible hours to include nights, weekends, and holidays when required.
Must have an excellent working knowledge of Word, Excel, Adobe, and other similar computer software programs.
Able to operate basic office equipment such as a copier, phone, ipad, etc.

Responsibilities

Oversees the event and/or weekend work assignments of all ticket sellers and parking cashiers.
Works directly in the training and orientation of all new employees as well as providing instruction and assistance with all staff.
Participates in ticket sales either at the “window” or on the phone and parking sales as demand necessitates.
Work directly with patrons / customers to resolve ticketing problems as they may arise relative to a specific event.
Assist the Ticket Office Managers and Assistant Managers in event and/or weekend activities, including submitting information to Ticketmaster, pulling tickets for event promoters and the event manager, generating daily reports, auditing all monies received, and other various tasks as needed.
Supervises ticket sales for both the arena and opera house events during event time and assumes the role of Ticket Office Manager in the absence of the Manager and Assistant Manager.
Responsible for the daily auditing, recording and preparation of the deposit of monies received at the Ticket Office, preparation of event statements and settlements; as well as documentation of the financial activities of the sub-contract ticketing service.
Assist in other duties as assigned by the Ticket Office Manager or Assistant Manager.