Ticket Sales Supervisor

Alterra • Snowshoe, WV

4d • Onsite

About The Position

Step into a key leadership position at the heart of guest services, overseeing our vibrant team at The Depot and On-Mountain Sales locations. You’ll manage and guide staff in handling lift tickets, season passes, adventure activities, and event sales, ensuring seamless operations in a fast-paced environment. With your comprehensive knowledge of the resort, you’ll play a crucial role in enhancing guest experiences and driving success. Apply today and lead the way to exceptional service!

Requirements

• High School Diploma or GED Preferred
• Resort and sales experience or one year of related work experience

Responsibilities

• Sell lift tickets, activities, and resort products through various systems.
• Guide guests with recommendations and information about the resort.
• Train and support staff in sales, operations, and guest service.
• Handle opening/closing procedures and money drops.
• Provide exceptional service with positive guest interactions.
• Maintain the appearance and atmosphere of On-Mountain Sales locations.
• Manage inventory and supply levels.
• Lead pre-shift meetings and attend relevant resort meetings.
• Assist with scheduling and breaks.

Benefits

• Affordable on-mountain employee housing available for rent
• Major Medical, Dental & Vision Benefit coverage
• 401k plan available to any employee over the age of 18
• Discounted Friends and Family Lift Ticket Vouchers
• 30% off Snowshoe food & beverage locations (excludes alcohol)
• 30% off soft goods like clothes
• 15% off hard goods like skis at Snowshoe owned retail locations.
• Pro Deals from some of the industry’s top brands such as North Face, Darn Tough, and many many more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED