Ticket Office Manager, Canyon Lodge

Mammoth Mountain • Mammoth Lakes, CA

6d • Onsite

About The Position

Assist in managing daily operation of the Canyon Lodge Ticket Office, including Guest Experience trail for daily and season pass fulfillment, group reservations, sport school and the handing of Guest Service issue that may arises. This includes the guest recovery for multiple Business Units either directly or indirectly working with other Business Units managers in solving guest complaints. Also includes assisting in management of staff, job sharing, daily reconciliation and balancing, and assisting Cashiers in resolving guest issues.

Requirements

• Guest Experience Supervision required
• Extensive computer knowledge and ability to work with multiple sales platforms
• Must be a skilled Supervisor of people and resources
• Must be a skilled trainer of people
• Must have excellent verbal communication skills
• Must be a good problem solver and have strong conflict resolution skills
• Strong organizational skills and ability to multitask and prioritize
• The ability to understand and react to the dynamic nature and needs of this business
• Availability to work Weekends and Holidays throughout the operating season

Nice To Haves

• Knowledge of Sirius is an advantage
• Moderate computer knowledge is highly desired
• Knowledge of Mammoth products, services, and pricing preferred
• High School Degree or comparable degree preferred

Responsibilities

• Manage daily operations of the Canyon Lodge Ticket Office.
• Oversee Guest Experience for daily and season pass fulfillment.
• Manage group reservations and sport school.
• Handle Guest Service issues and guest recovery for multiple Business Units.
• Assist in management of staff.
• Assist with job sharing.
• Perform daily reconciliation and balancing.
• Assist Cashiers in resolving guest issues.

Benefits

• Free season pass that opens the doors to adventure at all Alterra Resorts
• Free skiing for dependents (spouse/child(ren)/domestic partners)
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED