Ticket Office Crew Leader
About The Position
The Ticket Office Crew Leader serves as an ambassador of the City of Steamboat Springs, upholding the City’s values of Service, Teamwork, Integrity, Well-Being, Respect, and Compassion, and promoting safety. This seasonal role leads the daily operations of the Howelsen Hill Ticket Office during the winter season, coordinating staff, overseeing the customer experience and ticketing operations, and managing the point-of-sale system. The position helps ensure accurate sales, dependable staffing coverage, and a welcoming, efficient guest experience. The role works under the direct supervision of the Howelsen Ticket Operations Supervisor and the general supervision of the Howelsen Hill Ski & Rodeo Complex Supervisor. It provides leadership and guidance to seasonal ticket office staff. Hours vary based on department needs, up to 40 hours per week. The listed pay range is $27.90–$33.91, with offers negotiated based on qualifications. The final day to apply is October 30, 2026.
Requirements
- Associate degree or equivalent, and/or three years of related experience in customer service, office operations, sales, or ticketing.
- Outstanding customer service skills.
- Excellent oral and written communication abilities.
- Strong cash-handling skills and attention to detail.
- Ability to multitask effectively in a fast-paced environment.
- Well-groomed, professional appearance.
- Reliable, responsible, and self-motivated.
- Ability to work independently and as part of a team.
- Ability to understand and follow written and oral instructions.
- Ability to communicate clearly and professionally with the public.
Responsibilities
- Provide exceptional customer service in person, over the phone, and via email.
- Sell and process season passes, daily lift tickets, and tubing tickets accurately and professionally.
- Operate the computerized point-of-sale system and credit card processing equipment; work with software support and City IT to resolve troubleshooting and functionality issues.
- Ensure cash-handling procedures are followed, prepare daily ticket sales reports, and make bank deposits.
- Set up the back end of the point-of-sale system at the start of the season and update configurations as needed.
- Schedule ticket office staff for daily operations, weekends, evenings, and special events; review and approve bi-weekly timecards.
- Maintain ticket office supply inventory, coordinate purchasing, and submit receipts.
- Maintain safe and efficient working conditions for staff and customers in accordance with City safety policies.
- Collaborate with the Marketing and Events Coordinator on media releases, website updates, and social media content concerning ticketing and guest information.
- Provide administrative support for onboarding seasonal Howelsen Hill staff.
- Maintain a professional appearance, punctuality, and reliability throughout the season.
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
