Ticket Guide Agent - FLL Airport

PrimeFlight Aviation Services • Fort Lauderdale, FL

3d • Onsite

About The Position

The Ticket Guide Agent plays a crucial role in providing assistance and guidance to passengers navigating the airport, particularly in the ticketing and check-in areas. This position involves welcoming passengers, answering their questions, and providing directions to ticket counters, check-in kiosks, and other relevant airport facilities. You will assist passengers with self-service kiosks, offer information on flight schedules, and facilitate a smooth and efficient check-in process. This role requires excellent communication skills, a customer-centric approach, and the ability to remain calm and helpful in high-traffic airport environments. You will be instrumental in ensuring a positive passenger experience and minimizing stress during the check-in process.

Requirements

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Communicate effectively in English (reading, writing, speaking)
• Previous experience in customer service or guest assistance
• Strong communication and interpersonal skills
• Knowledge of airport layout and ticketing/check-in procedures
• Customer-focused attitude with a friendly and approachable demeanor
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
• To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Responsibilities

• Greet passengers and provide directional assistance: Offer a warm welcome to travelers and guide them to check-in counters, gates, or other airport facilities
• Answer passenger inquiries regarding flight schedules and ticketing: Provide accurate and up-to-date information on flight timings, delays, and cancellations
• Assist passengers with self-service ticketing machines: Help travelers navigate and use automated ticketing kiosks efficiently
• Explain airport procedures and policies to passengers: Clarify airport security protocols, baggage rules, and check-in procedures
• Guide passengers through the ticketing process: Walk customers through the steps of purchasing or modifying tickets
• Resolve ticketing issues and concerns: Address and troubleshoot problems related to ticket purchases, refunds, or changes
• Collaborate with airline representatives to ensure accurate information: Work closely with airline staff to maintain consistency in passenger communications
• Manage queues and crowd control at ticketing areas: Organize lines and manage passenger flow to prevent congestion
• Provide special assistance to passengers with additional needs: Offer extra help to travelers with disabilities, young children, or other special requirements
• Keep informed about different airline ticketing policies: Understand and communicate various airlines' ticketing rules and restrictions
• Facilitate smooth passenger movement to security and boarding: Ensure passengers are directed to the correct security lines and boarding gates
• Maintain a high level of customer service and professionalism: Uphold the company's service standards in all interactions with passengers
• Handle sensitive information with discretion and confidentiality: Respect privacy when dealing with passenger details
• Report any security or safety concerns: Remain vigilant and inform appropriate authorities of any unusual activities
• Continuously update knowledge on airport layout and services: Stay informed about changes in airport facilities, services, and layout to provide accurate guidance
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

Benefits

• 401(k) with matching
• health, dental, vision, and life insurance
• paid time off
• growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed