Ticket Guide Agent - JFK Airport
About The Position
The Ticket Guide Agent plays a crucial role in providing assistance and guidance to passengers navigating the airport, particularly in the ticketing and check-in areas. This position involves welcoming passengers, answering their questions, and providing directions to ticket counters, check-in kiosks, and other relevant airport facilities. You will assist passengers with self-service kiosks, offer information on flight schedules, and facilitate a smooth and efficient check-in process. This role requires excellent communication skills, a customer-centric approach, and the ability to remain calm and helpful in high-traffic airport environments. You will be instrumental in ensuring a positive passenger experience and minimizing stress during the check-in process.
Requirements
- 18 years of age or older
- Eligible to work in the United States
- Communicate effectively in English (reading, writing, speaking)
- Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
- Effectively communicate with colleagues and clients, both in-person and through electronic means
- Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
- Flexibility to work various shifts including nights, weekends and holidays
- Ability to lift up to 70 pounds
- Prolonged standing and walking in an indoor/outdoor environment as applicable
- Must be able to reach with arms and grasp with hands
- Must be able to push, pull
- Must be able to bend, stretch, squat, kneel
- Exposure to moderate and at times high noise levels
- Be able to hear and respond to the spoken voice and to audible alarms
- Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
- Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
Responsibilities
- Greet passengers and provide directional assistance
- Answer passenger inquiries regarding flight schedules and ticketing
- Assist passengers with self-service ticketing machines
- Explain airport procedures and policies to passengers
- Guide passengers through the ticketing process
- Resolve ticketing issues and concerns
- Collaborate with airline representatives to ensure accurate information
- Manage queues and crowd control at ticketing areas
- Provide special assistance to passengers with additional needs
- Keep informed about different airline ticketing policies
- Facilitate smooth passenger movement to security and boarding
- Maintain a high level of customer service and professionalism
- Handle sensitive information with discretion and confidentiality
- Report any security or safety concerns
- Continuously update knowledge on airport layout and services
- Exemplify PrimeFlight customer service and safety standards
- Perform any additional duties as assigned by management
Benefits
- 401(k) with matching
- health insurance
- dental insurance
- vision insurance
- life insurance
- paid time off
- growth opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
