Ticket Agent

Herzog • Albuquerque, NM

5h • Onsite

About The Position

Herzog Transit Services, Inc. is currently seeking full-time Ticket Agents for the New Mexico RailRunner in Albuquerque, NM to join our team.

Requirements

• High school diploma or equivalent.
• Must have a valid driver’s license
• Subject to pre-employment background check and motor vehicle report review.
• Maintain valid driver’s license and endorsements as required per position.
• Subject to pre-employment physical, medical evaluation, and drug screen due to the safety sensitive nature of this position.
• Successfully complete and maintain any required safety certification and testing on an annual basis.
• Able to work outdoors in all weather conditions (including extreme heat, humidity, and rain).
• Frequent standing for extended periods of time.
• Frequent walking throughout the duration of work shift.
• Able to work in conditions with loud noise; work around heavy/moving passenger cars.
• Requires occasional lifting, stooping, or bending.
• Must successfully pass color/vision examinations as required by the position.
• Must be able to hear and distinguish auditory signals as required by the position.

Nice To Haves

• Familiarity with The New Mexico Rail Runner Express train service and local area (to provide directions to passengers) is preferred.

Responsibilities

• Provide excellent customer experience.
• Communication with Customer Service.
• Making on board announcements regarding service disruptions or delays.
• Assisting passengers with train/bus schedules.
• Assisting passengers with ticket purchases both cash and credit.
• Reconcile daily train fare ticket sales.
• Picking up and discarding used newspapers, litter and debris.
• Reporting any safety or security concerns to the Transportation Department.
• Assisting with busing for special events or service interruptions.
• Operating a company vehicle to transport crews.
• Flexible schedule, including potential weekend shifts.
• Regular and consistent engagement, participation and promotion of Herzog’s Culture and its essential behaviors are a requirement for this position.
• Regular and predictable attendance and punctuality are a requirement for this position.
• Other duties as assigned.

Benefits

• medical and dental coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED