Ticket Agent

HerzogAlbuquerque, NM
Onsite

About The Position

Herzog Transit Services, Inc. is currently seeking full-time Ticket Agents for the New Mexico RailRunner in Albuquerque, NM to join our team.

Requirements

  • High school diploma or equivalent.
  • Must have a valid driver’s license
  • Subject to pre-employment background check and motor vehicle report review.
  • Maintain valid driver’s license and endorsements as required per position.
  • Subject to pre-employment physical, medical evaluation, and drug screen due to the safety sensitive nature of this position.
  • Successfully complete and maintain any required safety certification and testing on an annual basis.
  • Able to work outdoors in all weather conditions (including extreme heat, humidity, and rain).
  • Frequent standing for extended periods of time.
  • Frequent walking throughout the duration of work shift.
  • Able to work in conditions with loud noise; work around heavy/moving passenger cars.
  • Requires occasional lifting, stooping, or bending.
  • Must successfully pass color/vision examinations as required by the position.
  • Must be able to hear and distinguish auditory signals as required by the position.

Nice To Haves

  • Familiarity with The New Mexico Rail Runner Express train service and local area (to provide directions to passengers) is preferred.

Responsibilities

  • Provide excellent customer experience.
  • Communication with Customer Service.
  • Making on board announcements regarding service disruptions or delays.
  • Assisting passengers with train/bus schedules.
  • Assisting passengers with ticket purchases both cash and credit.
  • Reconcile daily train fare ticket sales.
  • Picking up and discarding used newspapers, litter and debris.
  • Reporting any safety or security concerns to the Transportation Department.
  • Assisting with busing for special events or service interruptions.
  • Operating a company vehicle to transport crews.
  • Flexible schedule, including potential weekend shifts.
  • Regular and consistent engagement, participation and promotion of Herzog’s Culture and its essential behaviors are a requirement for this position.
  • Regular and predictable attendance and punctuality are a requirement for this position.
  • Other duties as assigned.

Benefits

  • medical and dental coverage.
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